Sr Business Intelligence Analyst Operations - Eugene, Oregon

PenFed is hiring a hybrid Senior Business Intelligence Analyst in Operations at our San Antonio, Texas; Eugene, Oregon; Omaha, Nebraska; or Tysons, Virginia location. The primary purpose of this position is to collect, analyze, and derive insights from Operations data across various platforms (CRM system, call center platform, various data environments, etc.), translating those insights into value-add KPIs, dashboards, and reports. The role supports the modernization and development of analytical reporting solutions and drives the adaptation of existing capabilities.

Responsibilities

• Work with the business and departments to gather complex and unique business requirements, and translate this into data and reporting needs.
• Apply various types of data visualizations to interpret findings and develop recommendations.
• Create written reports, presentations, and visuals that effectively summarize findings and support recommendations.
• Work with business leadership to identify potential areas of analysis and strategic direction.
• Develop and maintain reporting for all Contact Center, Financial Center and Service & Support or Enterprise Document Management, sales and volume metrics.
• Assist in daily/weekly/monthly/annual individual and unit performance management reporting as well as scorecard creation.
• Monitor, track, and report trends and their impact on business objectives.
• Design, develop, and maintain reports, ad hoc queries, and analytical tools.
• Collaborate with business intelligence and data scientists in other divisions/departments within the organization to pursue shared goals and deepen understanding.
• Develop a comprehensive and deep understanding of the data maintained, foster learning with colleagues using analytical tools and applications to broaden data accessibility, and advance proficiency/efficiency in understanding and using the data appropriately.
• Understand the business needs of cross-functional stakeholders, ideate, and make recommendations for appropriate reports and analyses.
• Mentor and train junior level analysts.

Requirements

• Bachelor's Degree in Business, Data Science, Computer Science, or a related field is required.
• Strong/Advanced knowledge in a programming/querying language (e.g., SQL).
• Minimum of 5 years of experience in a data warehouse/cloud-based data environment.
• Minimum of 5 years of Financial Services experience (Banking/Credit Union preferred).
• Demonstrated data, data governance, and analytics expertise.
• Advanced proficiency in Business Intelligence platforms and data visualization tools (e.g., Tableau, PowerBI).
• Advanced experience with collecting business requirements and translating those into reporting/insights.
• Experience with data integration and ETL tools required.
• Experience using Python or other analytics languages required.
• Experience using A.I. tools preferred.

Benefits

• Comprehensive health, dental, and vision plans.
• Paid time off.
• Family-friendly benefits including paid parental leave, care support, and fitness center access.
• Financial wellness support through 401(k) match, employee loan discounts, and fully paid life and disability coverage.
• Education assistance for professional growth.
• Community involvement and volunteer opportunities.

Pay

The anticipated starting salary range for this role is $69,000.00 - $129,862.00. This position is eligible for an organizational performance-based annual bonus and an individual performance-based annual bonus, subject to board discretion and approval.

Work Environment

• Regular exposure to an indoor office setting with moderate noise.
• Ability to travel to various worksites and be on-call may be required.