Sr. Business Intelligence Analyst

About Our Client

The organization operates within the telecommunications industry, providing secure, high-performance connectivity that supports cloud, edge, and AI workloads. It addresses the growing need for reliable network infrastructure and advanced connectivity for enterprises, government entities, and communities through an expansive fiber network and connected ecosystem.

About the Opportunity

The Sr. Business Intelligence Analyst supports digital platform and AI initiatives by defining success metrics, developing measurement frameworks, and delivering insights that inform product decisions and improve customer experiences. This role contributes to increasing platform adoption, enhancing operational efficiency, and optimizing AI-enabled customer interactions through data-driven analysis and reporting.

Responsibilities

• Define and maintain business and product KPIs aligned with organizational objectives.
• Develop executive scorecards and operational reports to monitor platform performance.
• Design and maintain dashboards and analytics solutions using relevant tools and technologies.
• Automate reporting processes to reduce manual effort and improve efficiency.
• Analyze AI adoption, customer engagement, and digital journey data.
• Identify customer experience friction points and recommend actionable improvements.
• Conduct detailed data analysis to uncover trends, patterns, and business opportunities.
• Support product planning and decision-making through data-driven recommendations.
• Utilize AI-powered tools and modern development methods to enhance analytics and reporting.
• Evaluate emerging analytics and AI technologies to strengthen business intelligence capabilities.

Requirements

• Bachelor’s degree in Business, Analytics, Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in business analysis, product or digital analytics, business intelligence, or a related discipline.
• Advanced SQL skills with experience working with large and complex datasets.
• Proficiency with Power BI, Adobe Analytics, or similar analytics and visualization platforms.
• Strong analytical, problem-solving, and communication skills.
• Ability to translate business questions into measurable metrics and actionable insights.
• Strong stakeholder management and cross-functional collaboration skills.

Preferred Qualifications

• Experience with Python and APIs.
• Familiarity with AI-powered development tools.
• Experience supporting SaaS platforms.
• Knowledge of digital customer journey analytics.
• Experience working in agile product development environments.