Sr. Business Coach , DSP Business Coach Team

Description

Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses. The Senior Business Coach (BC) helps Amazon improve the flexibility and quality of its delivery network in the Americas—to help fuel a $4B investment in rural communities bringing even faster delivery to our millions of customers in less densely populated areas. This role’s primary focus is supporting DSP operations across the broader Americas delivery network, with particular emphasis on rural market expansion and mature-state optimization.

What You’ll Do

• Manage a portfolio of Delivery Service Partner (DSP) owners within the Amazon delivery network.
• Provide strategic guidance to DSP owners throughout their business life-cycle, from pre-launch preparation through mature-state optimization.
• Facilitate solution-oriented approaches to remove business obstacles and drive continuous improvement in financial performance, operational efficiency, and safety standards across the network.
• Collaborate with cross-functional stakeholders, including operations managers, program directors, compliance officers, legal counsel, and finance teams.

Key Activities & Accountabilities

• Lead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization.
• Provide comprehensive consultation on financial management and operational optimization.
• Support development of scalable business processes to ensure consistent performance metrics.
• Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilities.
• Conduct data-driven business reviews, delivering performance insights and competitive benchmarking analysis.
• Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives.
• Guide strategic planning and execution of network capacity management.
• Foster strong DSP community engagement through coordination of local events and regional initiatives.
• Identify operational inefficiencies and champion process improvements across the network.
• Design and implement solutions to enhance overall program effectiveness and DSP owner experience.

Basic Qualifications

• 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience.

Preferred Qualifications

• MBA - 9+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management.
• Last Mile, Operations, and/or small parcel packaging experience.
• Experience working with or owning a small business.
• International Coach Federation Credentialed (ACC/PCC/MCC).