Sr. Business Analyst (Starlink)

Responsibilities

• Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes
• Define and develop department-level metrics and associated dashboards that quantify the health of our customer accounts and influence change
• Integrate with all levels of the business to understand current workflows and identify systematic gaps
• Develop automation that accelerates revenue, mitigates business risk or creates efficiencies within Starlink Business Operations and across teams
• Own data integrity, tool maintenance, and reporting quality
• Train internal users, external technical teams, and leaders on dashboard, API, and tool usage; assist in troubleshooting
• Improve data capture for future Account Management use cases, identifying front-end requirements and collaborating with software development teams on table structure
• Support new market launch, continuous improvement, and cross-functional strategic initiatives

Requirements

• Bachelor's degree
• 5+ years of professional experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
• 3+ years of professional experience building required datasets to create and manage dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
• 3+ years of professional experience in at least one analytics language (e.g. Python, R)
• 1+ years of experience leading projects

Basic Qualifications

• Bachelor's degree
• 5+ years of professional experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
• 3+ years of professional experience building required datasets to create and manage dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
• 3+ years of professional experience in at least one analytics language (e.g. Python, R)
• 1+ years of experience leading projects

Preferred Skills And Experience

• Advanced SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
• Advanced understanding of database structures, query optimizations, ETL development
• Experience automating analytics tasks (i.e. intermediate coding skills (VBA, Python, C#, etc.))
• Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
• Strong project management and self-directed prioritization skills
• Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
• Able to develop and maintain strong relationships across disciplines and with multiple levels of management
• Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools)

Additional Requirements

• Must be willing to work long hours and weekends as needed