Sr Business Analyst

About the role

The Sr Business Analyst is responsible for coordinating and leading the redesign of systems and processes in conjunction with the implementation of new systems and other performance improvement initiatives. In addition, the role assists in the education programs for user departments and guides and directs team members around processes, systems and issues related to business aspects as well as services and process capabilities.

Responsibilities

• Serve as an analyst and liaison for the ERA system, including system support, enhancements, and user coordination
• Collaborate with stakeholders to understand business needs and translate them into functional requirements
• Develop and maintain Power BI reports and dashboards for operational and executive insights
• Validate and ensure accuracy of data within the enterprise data warehouse
• Partner with technical teams to support data integration, reporting, and ongoing system improvements
• Provide guidance and support to end users across grants and sponsored projects functions

Minimum Education and/or Training

• Bachelor’s degree in computer science, engineering, business or related field required
• Master's degree preferred

Minimum Experience

• Minimum requirement: 4+ years of experience in a comparable client-facing IT role
• Experience working with structured Software Development Lifecycle (SDLC) methodologies
• Exposure to diverse business ecosystems of moderate complexity in pharma, healthcare, biotech and/or research organization preferred
• Demonstrated history leading discussions and documenting resulting business and/or technical requirements, user stories and process flows
• Experience translating business requirements to technical/system requirements
• Demonstrated ability to work with mid to senior-level business leaders
• Experience working in an academic or research administration environment strongly preferred
• Strong knowledge of ERA systems and grants management processes preferred
• Proficiency in Power BI and data analysis/reporting tools strongly preferred
• Experience with data validation and working with data warehouses strongly preferred
• Excellent communication and stakeholder engagement skills preferred

This position may be eligible for remote work. However, St. Jude requires all remote employees to travel to our Memphis campus for the interview process and/or orientation, if selected; travel to Memphis to work on-site for one week per quarter, or as requested based on business needs, if hired.

Special Skills, Knowledge and Abilities

• Breaks down IT challenges faced by business stakeholders into actionable steps with a solution mindset
• Independently gathers and documents complex stakeholder requirements effectively using business analysis tools and elicitation techniques
• Works with internal customers to define and agree on functional specifications within own app/domain area
• Promptly and effectively responds to customer queries and requests
• Explores optimal solutions for customer needs
• Escalates/redirects effectively for quicker customer support
• Is aware of interdependencies across work and considers all parts of the work and its impact while executing own work
• Collaborates across scrum teams and contractors to deliver common team goals
• Navigates and flexes work style to requirements that can change frequently, continues to communicate and influence others
• Effectively relays understanding of diverse perspectives
• Can handle communication upwards and downwards as needed
• Presents information in a clear, well thought out way and tailored to the audience
• Shows support for the new direction even when the details have not been finalized
• Uses a data-driven approach to spot early indications of underperformance and takes corrective actions
• Celebrates successes
• Works with partners in their function to find the best solutions that align with functional priorities
• Works effectively to find solutions
• Ability to look at data more critically and draw meaningful conclusions
• Conducts root-cause analysis as needed
• Quickly rebounds from setbacks, including creating viable plans to move forward
• Helps others understand the need for change and adapt to it

Physical Demands and Working Conditions

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus
• The noise level in the work environment is usually quiet
• An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate. This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

Compensation

A reasonable estimate of the current salary range is $86,320 – $154,960 per year for the role of Sr Business Analyst.