Sr Business Analyst

Primary Responsibilities

• Product ProcessLead/Define and evolve the growth operating framework to capture product/service/fee elections across the client lifecycle
• Partner with Growth teams to ensure seamless integration with Salesforce CPQ, SFGO, PIM and broader PBM Operational processes
• Drive integration and utilization of a comprehensive product catalog and client-specific fee schedules
• EnablementLead initiatives to process reengineer efficiency, client data into a unified platform and/or workflow
• Collaborate with cross-functional teams to streamline onboarding, maintenance, and client relationship management workflows
• End-to-End Process AnalysisMap and analyze current-state workflows across product and client operations
• Identify inefficiencies, manual processes, and data fragmentation points
• Recommend and implement tooling and automation strategies to improve operational throughput and reduce risk
• Collaborate cross-functionally with operations, analytics, IT, and delivery teams to translate complex business needs into actionable process driven enhancements
• Gather, analyze, and document business requirements for new features, enhancements, and workflow changes, ensuring they are aligned with enterprise strategy and operational needs
• Strategic Planning & ExecutionDevelop business cases and business roadmaps for process improvements
• Aligning enterprise goals such as AI enablement
• Track and report on KPIs including client satisfaction, operational efficiency, and revenue impact

Required Qualifications

• 5+ years of experience in PBM, healthcare technology, enterprise product management, or related healthcare operations environments
• Demonstrated experience independently leading complex, cross-functional initiatives from problem identification through implementation, delivering measurable business outcomes
• Proven ability to identify root causes, solve ambiguous business problems, and drive adoption, operational efficiency, or revenue growth through data-driven decision making
• Experience influencing director-, VP-, and senior leadership-level stakeholders without direct authority to drive alignment and execution
• Demonstrated ability to operate with minimal direction, proactively identify opportunities, and advance strategic initiatives in fast-paced, evolving environments
• Experience developing and executing data strategy, workflow orchestration, or business process transformation initiatives resulting in measurable operational or financial impact
• Working knowledge of Salesforce CPQ, Product Lifecycle Management (PLM), and Client Lifecycle Management processes

Preferred Qualifications

• Experience leading enterprise-scale transformation, product, operational, or technology initiatives with executive visibility
• Experience presenting recommendations, business cases, and program outcomes to senior leaders and executive stakeholders
• Leverage AI/ML, analytics, or automation to improve business performance and decision-making
• Solid understanding of healthcare regulatory compliance, governance, and data management practices
• Proven ability to lead through influence across highly matrixed organizations, including architecture, operations, product, and client services teams
• Proven track record of improving adoption, customer experience, operational performance, or financial outcomes through strategic program leadership
• Proven exceptional analytical, communication, stakeholder management, and executive presence skills