Sr. Business Analyst

Job Details

The Senior Business Analyst is responsible for leading complex analytical initiatives that drive operational performance, strategic decision-making, and continuous improvement across the organization. This role serves as a trusted advisor to business and operational leaders by providing advanced analytics, actionable recommendations, and strategic insights that support organizational goals.

Responsibilities

• Lead the analysis of complex operational challenges, business opportunities, and enterprise-level initiatives to identify trends, risks, opportunities, and improvement opportunities.
• Conduct advanced data analysis, root cause analysis, forecasting, and scenario modeling to develop strategic recommendations that improve operational performance, customer experience, and financial outcomes.
• Partner with senior leaders and cross-functional stakeholders to evaluate business strategies, measure organizational effectiveness, and support data-driven decision-making.
• Design, develop, and govern executive-level dashboards, scorecards, KPI frameworks, and reporting solutions that provide visibility into operational, financial, and workforce performance.
• Lead the development, enhancement, and adoption of business intelligence solutions that improve reporting efficiency, automation, and analytical capabilities.
• Utilize advanced SQL analysis and data validation techniques to evaluate complex datasets across multiple systems and ensure accuracy, consistency, and integrity of reporting.
• Partner with technical teams to improve data models, reporting structures, data governance practices, and enterprise data quality standards.
• Establish and maintain documentation standards, business definitions, reporting methodologies, and analytical best practices to promote consistency and scalability.
• Analyze workforce productivity, labor effectiveness, utilization, and operational efficiency metrics to identify opportunities for cost reduction, process improvement, and resource optimization.
• Develop performance measurement frameworks and provide strategic recommendations that improve operational effectiveness while maintaining quality and service standards.
• Serve as a primary analytical partner to senior leaders by presenting insights, trends, risks, and recommendations through executive-level reporting and data storytelling.
• Translate complex analytical findings into clear business insights, strategic priorities, and actionable recommendations for stakeholders at all levels.
• Provide mentorship, guidance, and subject matter expertise to Business Analysts by supporting analytical approaches, reporting methodologies, and professional development.
• Champion a culture of continuous improvement by identifying opportunities to enhance analytical capabilities, reporting processes, and team effectiveness.

Qualifications

• Bachelor's degree in Business Administration, Data Analytics, Information Systems, Finance, Statistics, Computer Science, Operations Management, or a related field required.
• Advanced degree or relevant professional certifications preferred.
• Certifications such as Microsoft Power BI Data Analyst, Tableau Desktop Specialist, Certified Business Analysis Professional (CBAP), Lean Six Sigma, or similar preferred.
• Required: Five (5) to seven (7) years of experience in business analysis, business intelligence, operational analytics, data analytics, or a related analytical discipline.
• Required: Demonstrated experience leading complex analytical initiatives and delivering data-driven recommendations to senior stakeholders.
• Required: Advanced experience developing dashboards, reporting frameworks, and data visualization solutions using business intelligence tools.
• Required: Advanced proficiency writing SQL queries and analyzing complex datasets across multiple systems.

Skills & Abilities

• Advanced analytical and critical thinking skills with the ability to solve complex business problems and influence outcomes.
• Strong business acumen with the ability to understand organizational priorities and translate data into strategic recommendations.
• Advanced proficiency in SQL, data analysis, reporting automation, and business intelligence tools.
• Expertise developing executive-level dashboards, KPIs, scorecards, and performance measurement frameworks.
• Ability to interpret complex data, identify trends, and communicate insights through effective storytelling.
• Strong executive presentation and communication skills with the ability to influence stakeholders at all levels.
• Demonstrated ability to lead complex projects and manage multiple priorities in a fast-paced environment.
• Strong collaboration and relationship-building skills across business, operational, and technical teams.
• Ability to mentor, coach, and provide guidance to less experienced analysts.
• Strong attention to detail with a commitment to data accuracy, governance, and continuous improvement.