Sr Branch Relationship Banker - Colorado Springs, CO

About the role

We are looking for a Branch Relationship Banker to provide top-notch customer service to our clients and customers at our new Colorado Springs Northgate branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, we’d like to speak with you. This role is ideal for candidates available Monday through Friday.

Responsibilities

• Perform full-service banking services for new and existing customers, with a focus on sales and service.
• Handle new accounts, consumer loans, and client service issues.
• Resolve client concerns directly or by referring them to the appropriate bank department.
• Make referrals for other bank products and services, including commercial lending products.
• Follow up with clients as needed.
• Process cash transactions, open or update accounts, and originate or close consumer or small business loans.
• Resolve customer service issues and provide personalized service tailored to each customer’s needs.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent, with 6+ years of experience as a universal banker, personal banker, or similar retail banking role.
• An equivalent combination of education and experience may meet qualifications.
• Previous experience in a financial sales representative role preferred.
• Expert knowledge of mathematical calculations and standard banking products, services, and transactions.
• Advanced knowledge of all retail products and services.
• Working knowledge of consumer lending applications.
• Excellent customer service, interpersonal, and communication skills (verbal and written).
• Effective selling, cross-selling, and referral skills.
• Strong mathematical, problem-solving, and negotiation skills.
• Ability to analyze customer credit data and related financial information.
• Advanced interpersonal and relationship-building skills.
• Strong attention to detail and time management.
• Proficient in basic computer skills.

Benefits

• Medical, Dental, and Vision Insurance starting on day one.
• Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
• Paid Training, Paid Time Off (PTO), and 11 paid federal holidays (plus applicable state holidays).
• 401(k) plan with company match and Profit Sharing.
• Competitive compensation aligned with experience.
• Mental health benefits, including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the business (up to $5,250 per calendar year; eligible upon hire).
• Employee Ambassador preferred banking products.

Pay

This position is eligible for a base salary of $30.00 per hour, depending on job-related factors such as level of experience and location.