Sr. AWS Developer

About the role

The Sr. AWS Developer at NeuraFlash, Part of Accenture, plays a crucial role in designing and implementing complex solutions for contact centers. Leveraging AWS-optimized architectures, this individual works closely with a Solution Architect to deliver successful contact center solutions. They provide technical advisory support during business process reviews, ensuring alignment with customer requirements and processes. Additionally, they configure Amazon Connect and Salesforce Service Cloud Voice solutions, develop solution designs, and lead a development team.

Responsibilities

• Work closely with a Solution Architect to deliver successful contact center solutions
• Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Hands-on development of a Solution Design, leveraging best practices and programming principles
• Lead a development team in distributing tasks and performing code reviews
• Deliver technical end user training and documentation
• Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Requirements

• Experience with hands-on programming (e.g., python, java, c#, .NET, Node.js)
• Experience building integrations across multiple systems, REST APIs
• Strong troubleshooting and debugging skills
• Experience with Cloudformation, and Lambda Integrations
• Experience implementing CI/CD or Infrastructure as Code

Qualifications

• Advanced knowledge of AWS services and cloud architecture
• Familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I

Skills

• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with Contact Flow implementation, Lex integration, and contact center routing

Benefits

NeuraFlash, Part of Accenture offers a comprehensive benefits package including remote & in-person work options, travel opportunities, flexibility, collaboration, and celebration often.

Pay

Compensation at NeuraFlash, Part of Accenture varies based on factors such as location, role, skill set, and level of experience. For details, view a copy of the Accenture Equal Opportunity Statement.

Schedule

For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.

Equal Employment Opportunity Statement

We believe in equal employment opportunity and are committed to providing a diverse and inclusive workplace. We are an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.