Sr. Availability & Reliability Engineering Manager

About the role

Leads a small to midsized software engineering team, implementing and helping shape key elements of tactical and operational plans established by executive and senior leadership. Drives timely delivery of complex, scalable software solutions for CTO within defined scope and quality parameters, making informed day to day decisions to keep work on track.

Responsibilities

• Implements and helps refine tactical and operational plans for a software engineering team, translating strategies from senior leaders into clear objectives and day-to-day priorities for a small to midsized group.
• Manages lower-level managers and experienced individual contributors responsible for designing, developing, testing, and deploying software solutions, ensuring work is delivered on time and to agreed scope and quality.
• Applies and improves technology standards, governance practices, and engineering methods within the team, making moderate to significant enhancements to processes and ways of working.
• Provides data and feedback to senior leadership on team performance and improvement opportunities, influencing how operational plans are adjusted and executed.
• Develops and coaches managers and senior individual contributors, setting expectations, providing regular feedback, and reinforcing a collaborative, results-oriented engineering culture.
• Leads process, tooling, and system improvements within the team, using metrics and retrospectives to streamline workflows, reduce waste, and increase reliability of delivery.
• Ensures effective risk management and adherence to regulatory and policy requirements for software development and deployment in the team's scope, coordinating with partner teams to resolve issues within defined guidelines.

Required qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• Minimum of 7 years of professional experience in software development, with significant leadership experience.
• Advanced management and leadership experience leading teams.
• Developing expertise and knowledge of software architecture, development lifecycle, and technology strategy.

Preferred qualifications

• Advanced degree in Computer Science, Software Engineering, Information Systems, or related discipline.
• Demonstrated success leading engineering teams responsible for platform reliability, observability, site reliability engineering (SRE), cloud engineering, technology operations, or operational resilience initiatives.
• Experience developing and implementing observability strategies utilizing telemetry, logging, monitoring, distributed tracing, and operational analytics to improve service health and reduce Mean Time to Resolution (MTTR).
• Proven ability to lead root cause analysis, incident management, fault isolation, resiliency validation, and restoration strategy activities within complex distributed systems environments.
• Experience building or leveraging AI-enabled operations, automation platforms, intelligent incident response capabilities, anomaly detection, change correlation, or agentic AI solutions to improve operational effectiveness.
• Strong understanding of cloud platforms, modern application architectures, deployment pipelines, infrastructure services, and distributed systems design principles.
• Demonstrated ability to translate technical insights, operational trends, and reliability risks into executive-level reporting, strategic recommendations, and actionable engineering priorities.
• Experience designing or supporting service health dashboards, operational metrics platforms, dependency mapping solutions, command center capabilities, or enterprise observability ecosystems.
• Proven track record driving large-scale technology transformation initiatives focused on reliability engineering, operational excellence, resiliency, and continuous improvement.
• Strong leadership experience developing high-performing engineering teams, mentoring technical talent, and influencing cross-functional stakeholders to address systemic technology challenges and improve organizational outcomes.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during first year of employment, along with 10 sick days (also prorated), and paid holidays.
• May also be eligible for defined benefit pension plan, restricted stock units, and/or a deferred compensation plan depending on position and division.

Schedule

1st shift (United States of America)