Sr. Associate, Technology Operations Center (TOC)

Responsibilities

• Accountable for ensuring the high availability and performance of critical enterprise infrastructure.
• Operate as a key member of the Technology Operations Center and partner closely with engineering and support teams to monitor systems, manage incidents, and deliver operational excellence.
• Provide 24x7 monitoring and system support for business-critical environments, proactively identifying service-impacting events across IT systems, networks, and facility conditions.
• Own, track, and manage incidents from inception to resolution; help to accurately create documentation, updates, and closure within established SLAs; utilize and maintain standard operational runbooks to quickly mitigate or resolve incoming incidents and support requests.
• Promptly escalate complex issues to appropriate engineering disciplines or external vendors, coordinating until a resolution is reached.
• Apply operational tools and diagnostics to identify potential issues in production environments, collaborating with cross-functional teams to maintain the highest quality of service.
• Avoid gaps in current monitoring, alerting, or documentation to improve overall TOC efficiency.

Qualifications

• Minimum three years of recent experience working in enterprise IT infrastructure operations, systems administration, network support, or a command-center environments.
• Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED required; relevant industry or vendor certifications (for example, ITIL Foundation, CCNA, CompTIA Network+/Linux+, or Microsoft Certified Associate) are highly preferred.
• Proven experience troubleshooting enterprise servers (Windows/Linux), networks (routers/switches), and infrastructure environments.
• Knowledge of ITSM Platforms such as ServiceNow or equivalent ticketing systems: familiarity with SCOM, SolarWinds, Uptrends, SquaredUp, or similar enterprise monitoring tools; basic queries/troubleshooting in SQL Server or Oracle; Windows Server and Linux administration basics.
• Strong verbal and written communication skills with the ability to clearly document technical incidents; ability to perform Pitman Schedule shiftwork, including alternate weekends.
• Excellent problem-solving, organizational, and independent judgment skills, with a strong focus on team collaboration and customer service.

Benefits

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.