Sr. Associate, Technology Operations Center (TOC)

Responsibilities

• Accountable for ensuring the high availability and performance of critical enterprise infrastructure.
• Operate as a key member of the Technology Operations Center and partner closely with engineering and support teams to monitor systems, manage incidents, and deliver operational excellence.
• Provide 24x7 monitoring and system support for business-critical environments, proactively identifying service-impacting events across IT systems, networks, and facility conditions.
• Own, track, and manage incidents from inception to resolution; help to accurately create documentation, updates, and closure within established SLAs; utilize and maintain standard operational runbooks to quickly mitigate or resolve incoming incidents and support requests.
• Promptly escalate complex issues to appropriate engineering disciplines or external vendors, coordinating until a resolution is reached.
• Apply operational tools and diagnostics to identify potential issues in production environments, collaborating with cross-functional teams to maintain the highest quality of service.
• Avoid gaps in current monitoring, alerting, or documentation to improve overall TOC efficiency.

Qualifications

• Minimum three years of recent experience working in enterprise IT infrastructure operations, systems administration, network support, or a command-center environments.
• Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED required; relevant industry or vendor certifications (for example, ITIL Foundation, CCNA, CompTIA Network+/Linux+, or Microsoft Certified Associate) are highly preferred.
• Proven experience troubleshooting enterprise servers (Windows/Linux), networks (routers/switches), and infrastructure environments.
• Knowledge of ITSM Platforms such as ServiceNow or equivalent ticketing systems: familiarity with SCOM, SolarWinds, Uptrends, SquaredUp, or similar enterprise monitoring tools; basic queries/troubleshooting in SQL Server or Oracle; Windows Server and Linux administration basics.
• Strong verbal and written communication skills with the ability to clearly document technical incidents; ability to perform Pitman Schedule shiftwork, including alternate weekends.
• Excellent problem-solving, organizational, and independent judgment skills, with a strong focus on team collaboration and customer service.

Benefits

Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.

Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.