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Jobs · Oklahoma

Sr Associate, Technical Services

Cotality · Oklahoma City, OK · 2 wk ago
Full-time

Role Overview

Serve as the primary point of contact for IT infrastructure and proprietary software support. This role focuses on diagnosing, troubleshooting, and resolving software issues for real estate appraisers and inspectors across the US and Canada.

Location

Oklahoma City – 501 NE 122nd Street, Suite E. Candidates should live within a commutable distance to this site.

Schedule

This center is open 24/7. Employees will have to work on shifts. After training, employees can exercise a hybrid work model with 1 day onsite (Wednesday) and typically 4 days working remotely, based on individual performance. Adherence to working hours is required, with no exceptions. Some overtime may be desired depending on business needs. One 60-minute lunch break and three 15-minute breaks are provided.

Responsibilities

  • Diagnose and resolve complex software issues in a Windows environment.
  • Diagnose and resolve software issues for mobile (iOS/Android) software.
  • Provide technical guidance and support to end-users via phone or chat.
  • Create clear, detailed logs of all customer interactions, technical issues, and resolutions within the ticketing system.
  • Utilize approved diagnostic utilities to identify bugs and suggest product enhancements to the development team.

Qualifications

  • Education: High School Diploma required (Bachelor’s Degree preferred).
  • Experience: Previous Help Desk or technical customer support experience is highly preferred.
  • Technical Skills: Familiarity with Windows, general problem-solving and troubleshooting skills, excellent searching skills.

Core Competencies

  • Problem Solving: Strong analytical and multitasking skills to resolve technical issues efficiently.
  • Communication: Ability to break down complex technical concepts into clear, layman's terms for end-users.
  • Adaptability: A proactive drive to learn new software products and adapt quickly to process changes.

Pay

Annual pay range: $35,600 – $40,560 USD

Benefits

  • Time Off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
  • Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
  • Health: Multiple medical plan options with mental health and wellness support offerings.
  • Retirement: 401(k) with company match and vesting after one year.
  • Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
  • Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more.

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