Sr. Associate, People Services

About the role

This position offers you the opportunity to expand your skills and experience as you support the Digital Realty global HR People Services team through a variety of administrative tasks, data entry updates, answering employee’s questions, managing the HR tickets and more. You'll join the largest data center provider in the world and learn about the department and its services from a highly-talented and experienced team.

Responsibilities

• Maintain and update employee and contractor records in Oracle Human Capital Management (HCM), including onboarding, offboarding, promotions, and job changes
• Create and manage position data within Oracle HCM to ensure accurate organizational structure
• Monitor, manage, and resolve tier 1 HR tickets, escalating issues when necessary
• Provide responsive support to employees and HR partners by addressing HR-related inquiries
• Perform regular data validation and audits to ensure accuracy and integrity within HR systems
• Manage compliance-related tasks, including I-9 documentation and background checks
• Collaborate on HR projects focused on onboarding, offboarding, and employee data management
• Deliver excellent customer service to internal teams including HRBPs, employees, and IT
• Support general administrative functions within HR operations and people services

Requirements

• Minimum 2 years of administrative or data entry experience, preferably in a Human Resources setting
• Strong organizational, time-management, and multitasking abilities with keen attention to detail
• Natural curiosity and a systems lens, understanding how work connects across teams and processes
• Professional and articulate communicator, comfortable interacting across all levels of the organization
• Excellent written and verbal communication skills with strong grammar, spelling, and punctuation
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Demonstrated customer service mindset and ability to handle multiple priorities with poise
• Self-motivated, goal-driven, and resourceful with a strong sense of ownership
• Reliable, punctual, and consistently dependable in delivering high-quality work
• Skilled at identifying process improvements and automation opportunities
• Experience with HRIS systems (e.g., Oracle) and ticketing tools such as ServiceNow or JIRA is a plus

Qualifications

• Proven track record of success in similar roles
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Knowledge of HRIS systems and ticketing tools

Skills

• Microsoft Office Suite proficiency
• Strong organizational and time-management skills
• Attention to detail and accuracy
• Effective communication and interpersonal skills
• Customer service mindset
• Ability to identify process improvements and automate tasks

Benefits

We offer a competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Our compensation philosophy is designed to reward employees for achieving the values and objectives aligned to the company's overall goals and values.

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

The role is currently hybrid, with some flexibility in working arrangements. Please check with your recruiter for more details.

Company Culture

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work.

Equal Opportunity Employer

At Digital Realty, we believe in fostering an inclusive and diverse workplace. We are committed to equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law. We strive to create a culture of respect, fairness, and inclusion for all employees.