Sr. Associate, Legal Process Manager

About the role

As a Senior Associate, Legal Process Manager at Capital One, you will drive execution of processes and high priority projects for the Tech Reg Legal team. You will take on important and exciting responsibility from day one, working with key stakeholders in the legal team and across the company. You will discover a positive and flexible environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation and intellectual curiosity.

General Responsibilities

• Provides oversight of process improvement work and collaborating with cross functional teams on larger initiatives
• Collect, analyze, and measure data to proactively identify trends and gaps to provide actionable insights and recommendations
• Understand customers' needs of the process and driving end to end customer process improvements
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Evaluate where agentic workflows can replace or augment manual steps in a business process
• Utilize generative AI to accelerate process documentation, synthesize large data sets for root cause analysis, identify hidden inefficiencies, and create standardized analysis assets (e.g., Gems)
• Develop a working knowledge of in-scope processes to partner with others in the pursuit of process improvement
• Provide clear and timely communications, updates, and escalations to stakeholders
• Proactively manage through identification and resolution of risks across the value stream to maintain Well-Managed processes
• Advocate and share job specific strengths for the betterment of the broader team or body of work
• Design, develop, manage, and document processes and project plans in a dynamic environment, revising needs to meet changing requirements
• Build relationships and collaborate with key stakeholders to ensure delivery of commitments for the Tech Reg Legal team
• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level

Basic Qualifications

• Bachelor's Degree or military experience
• At least 1 year of experience in Microsoft Office or G Suite
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or a combination

Preferred Qualifications

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• Experience applying Artificial Intelligence (AI) prompting for process management efficiency
• 1+ year of experience in using Microsoft Excel or sheets (script prompting)

Pay

• McLean, VA: $88,800 – $101,300 for Sr. Process Manager
• Richmond, VA: $80,800 – $92,200 for Sr. Process Manager
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Schedule

This role is expected to accept applications for a minimum of 5 business days.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.