Sr. Associate, Account Manager - Strategic Partnerships

Overview

The Account Manager, Strategic Partnerships will be responsible for the day-to-day management, growth, and optimization of Capital One Travel’s portfolio of major hotel suppliers. Strategic Partnerships oversees the global hotel supply, and in this role, you will oversee a portfolio of existing accounts, onboard new partners, and be directly accountable for their performance.

Duties

• Manage a portfolio of lodging supply partners and be accountable for driving growth and performance across Capital One Travel’s distribution channels.
• Partner with the Strategic Chain team to seamlessly onboard new hotel contracts, leveraging Capital One Travel’s connectivity solutions.
• Create and deliver tailored account development plans, performance reviews, and reporting.
• Build consultative, long-term relationships with supply partners through regular and open communication.
• Analyze account performance, identify areas of opportunity, and provide actionable recommendations.
• Track partner performance and interactions in Salesforce to ensure alignment and visibility.
• Share competitive intelligence and insights on local trends, customer needs, and market dynamics.
• Take ownership of customer success initiatives, proactively resolving partner challenges.
• Serve as the main day-to-day contact for hotel partners while collaborating closely with the Hotel Supply acquisition team.
• Deliver data-driven insights and recommendations to internal account stakeholders for presentation to brand partners.
• Monitor pricing, availability, and distribution metrics to ensure partners achieve fair market share.
• Negotiate and coordinate ad hoc promotions, discounts, and marketing fund opportunities with partners.

Qualifications

• A “can-do” mindset with the drive to solve diverse challenges.
• Proven ability to manage and communicate across multiple hotel chain accounts.
• Strong understanding of hospitality business processes and their impact on travelers.
• A data-driven approach with curiosity to answer complex questions.
• A bias toward action, experimentation, and measuring impact.
• Exceptional communication and influencing skills with both internal and external stakeholders.
• Ability to work independently in an environment of evolving goals and priorities.
• Comfort thriving in a fast-paced, entrepreneurial setting.
• Detail-oriented with strong case-handling discipline.
• Comfortable working with high-volume, repetitive but critical tasks.
• Strong written communication for documentation and partner interactions.
• Persistent and resourceful in pursuing recovery opportunities.
• Comfortable working with with Salesforce or similar CRM tools.
• Familiarity with online travel agencies, distribution, or hotel revenue management.
• Familiarity with SQL, Tableau, or other data visualization and analysis tools.