Sr. Associate, Account Manager

About the role

Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth, and customer satisfaction for customers in the West Palm Beach Territory.

Responsibilities

• Prospect, build, and maintain customer relationships
• Achieve or exceed sales objectives
• Serve as technical sales consultant to customers in the assigned territory
• Responsible for both territory sales and margin growth
• Retain and renew current maintenance agreements by improving customer satisfaction via the MFA program
• Manage and nurture account relationships to drive renewals and repair opportunities
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within the existing installed base and renewal efforts
• Assist with customer concern resolution alongside Operations, including Service Project Manager and Service Supervisor
• Partner with the branch business development sales team to identify business development opportunities
• Actively communicate competitive feedback and market dynamics internally to help improve solution set and refine messaging
• Use Otis’ sales tools to track opportunities, pipeline, and forecast sales results
• Manage opportunities in the CRM pipeline and provide accurate forecasting

Requirements

• 2‑4 years of experience in outside sales, or relevant experience in property management or HVAC sales
• Ability to work in a highly team‑oriented and dynamic environment

Qualifications

Bachelor’s degree or equivalent work experience required

Skills

• Strong written and verbal communication skills
• Customer‑centric mindset with a desire to achieve customer satisfaction
• Self‑motivated and able to manage many simultaneous projects and responsibilities
• Comfortable working in a technical environment using Microsoft‑based computer software
• Strong leadership skills, goal‑oriented, with excellent time management and organizational abilities

Benefits

• 401(k) plan with a generous company match and automatic retirement contribution from day one
• Comprehensive medical, prescription drug, dental, and vision coverage for you and eligible dependents
• Three weeks of paid vacation plus paid company holidays
• Paid sick leave, employee assistance, and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits including legal, pet, home, and auto insurance options
• Generous birth/adoption and parental leave benefits, plus adoption assistance
• Tuition reimbursement program
• Service anniversary recognition and spot performance bonus opportunities
• Intensive training in technology, processes, and soft skills; opportunity to exchange ideas with experienced colleagues