Sr. Analyst, Workers Compensation

Location: CarMax Home Office, Richmond, VA – on‑site 4 days per week.

About the role

The Senior Analyst, Workers’ Compensation (WC) oversees the WC program, facilitates management of WC claims, and supports associates and various teams at stores, regional offices, and the Home Office. The role includes mentoring and overseeing the work of other team members and reports to the Senior Manager of Risk Management.

Responsibilities

• Direct and monitor the activities and performance of third‑party administrators (TPAs); serve as the primary CarMax point of contact for TPAs.
• Audit claims to ensure TPAs deliver quality support to injured associates and CarMax.
• Facilitate internal compliance with state and federal WC regulations and CarMax policies and procedures.
• Continuously improve WC processes, policy documents, procedures, and other guidance.
• Leverage industry best practices to improve individual and strategic claim management.
• Provide TPAs with case information (job descriptions, wage histories, personnel information) to manage individual WC cases.
• Consult with TPAs, in‑house counsel, and outside counsel on litigated claims; recommend claim strategies to the TPA.
• Review and approve case settlements and resolutions.
• Participate in meetings and provide updated reports relevant to Long‑Term Disability, Short‑Term Disability, Leave of Absence, and ADA programs.
• Partner with and make recommendations to internal Legal, Human Resources, and Asset Protection teams to resolve employment issues and investigations.
• Identify and direct subrogation and lien recovery opportunities.
• Provide hands‑on management of sensitive or exceptional claims.
• Support associates, store teams, regional teams, and Home Office teams by responding quickly to questions, providing accurate information on medical care and prescriptions, and coordinating the transitional duty program.

Required qualifications

• 3+ years of WC claim management or similar experience.
• Proven experience partnering across teams in a dynamic environment to achieve results, often managing many priorities simultaneously.
• Excellent communication and customer service skills.
• Demonstrated analysis and decision‑making skills.
• Specific knowledge and experience with medical and WC terminology preferred.

Pay

Annual salary: $77,000 – $115,500. May be eligible for bonus and equity.

Benefits

• Paid sick, vacation, and holiday time (full‑time hourly/commission eligible for up to 48 hours of sick time per year and 80–200 hours of vacation after a 90‑day waiting period).
• Six paid scheduled holidays plus one floating holiday; holiday premium pay if worked on a scheduled holiday.
• Full‑time salaried associates receive paid time away with no specified limit for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.
• Access to the CarMax Benefits website for detailed information.
• Reasonable accommodation available upon request to complete the job application.

Schedule

On‑site work four days per week.

About CarMax

CarMax is the nation’s largest retailer of used cars, operating over 250 stores and employing about 30,000 associates. Recognized as one of the Fortune 100 Best Companies to Work For®, CarMax is committed to transparency, integrity, innovation, and community impact. Associates help shape the future of car buying while contributing to the company’s mission and the communities they serve.