Sr Analyst, Retail Ops

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on lighting the way to a brilliant tomorrow. Our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind, and solar facilities—enough to power the equivalent of 27 million homes. Now integrated with Calpine, we cultivate a workplace where employees can grow, thrive, and contribute to healthier communities and a cleaner planet.

About the role

Constellation is seeking a qualified professional with proven experience to join our Retail Operations team as a Senior Analyst. This role leverages subject matter expertise in daily execution, handles complex issues and escalations, and drives process improvement and system enhancements. The Senior Analyst collaborates with project groups, Information Technology, and cross-functional teams while fostering exceptional communication and change management.

Responsibilities

• Proactively communicate and resolve system or process issues, foster collaboration across teams, support change management, and interface with internal and external customers to ensure seamless knowledge transfer, effective problem resolution, and effortless customer experience.
• Drive process innovation by challenging the status quo, defining business requirements, collaborating with IT and cross-functional teams, and leading UAT activities to implement sustainable system and workflow enhancements, while supporting and coaching other team members through testing activities.
• Apply independent judgment and analytical expertise to investigate process discrepancies, evaluate alternatives, and collaborate across teams to implement effective solutions that fully resolve customer issues.
• Ensure compliance by maintaining knowledge of business, contractual, regulatory, and market policies, while aligning workflows with SOX key controls and company standards.
• Leverage technical expertise and deep knowledge of internal systems to monitor functionality, identify issues and variations, and articulate improvements that align business and technology objectives.
• Use independent judgment and analytical skills to investigate discrepancies, evaluate alternatives, and resolve customer and process issues by selecting and executing appropriate corrective actions.
• Execute order-to-cash operational activities, including customer enrollment, contract and confirmation processing, billing and pricing data management, cash application, and third-party payments, ensuring accuracy, compliance, and timely service delivery.
• Travel as necessary to meet business needs.
• Attend in-person training, all-hands meetings, and other meaningful engagements.

Requirements

• Bachelor’s degree and 5 years of relevant experience, or in lieu of degree, 9 years of relevant experience.
• Advanced proficiency with Microsoft Office applications (e.g., Microsoft Excel, PowerPoint).
• Demonstrated ability to communicate and collaborate effectively with peers and key stakeholders, both internal and external.
• Ability to obtain and analyze large data sets and reason through complex scenarios to suggest a course of action or remediation.
• Demonstrated ability to effectively build and maintain relationships with internal and external customers.
• Strong analytical skills, attention to detail, critical thinking, problem-solving, and independent decision-making.
• Demonstrated ability to work both independently and as part of cross-functional teams ranging from individual contributors to multi-member groups.
• Excellent organizational and time management skills.
• Demonstrated ability to make accurate and timely decisions while working under tight deadlines.
• Demonstrated ability to independently investigate issues, identify root causes, and engage appropriate stakeholders to drive resolution with minimal managerial oversight.

Preferred Qualifications

• Experience in the retail energy industry and/or regulated/deregulated energy markets.
• Experience using CRM and/or order-to-cash workflow systems.
• Working knowledge of UDC/ISO/LDC market EDI transactions.
• Advanced technical acumen in SQL, business applications, and emerging technologies.
• Experience leading cross-functional teams, managing complex projects, and proactively mitigating potential risk.
• Lean Six Sigma certification.

Benefits

Constellation offers an extensive selection of benefits and rewards to help employees thrive professionally and personally, including:

• Competitive compensation and a bonus program.
• 401(k) with company match and employee stock purchase program.
• Comprehensive medical, dental, and vision benefits, including robust wellbeing programs.
• Disability and life insurance benefits.
• Paid time off for vacation, holidays, and sick days.

Pay

Expected salary range of $90,000 to $100,000, varying based on experience.