Sr Analyst, Order to Cash, Credit
About the role
We are seeking a Sr Analyst, Order to Cash- Credit to support internal TreeHouse stakeholders and the Order to Cash (OTC) team as a subject matter expert for complex processes related to Credit Management and Collection Management. This role uses advanced data analysis to identify issues, assess risk, determine root cause, and lead discussions with internal and external customers to resolve business problems. The Senior Analyst is responsible for completing customer credit reviews and establishing lines of credit, evaluating customer risk in relation to credit line usage and order release, managing complex customer account activity to support timely payment, ensuring compliance with internal controls, and completing month-end related tasks. This individual serves as a key resource for escalations, process improvement, reporting, and departmental initiatives while providing guidance and support to achieve key departmental performance indicators.
Responsibilities
- Lead customer credit reviews to establish appropriate lines of credit and perform ongoing risk assessments for complex customer accounts.
- Manage a portfolio of higher complexity customer accounts, including collections activities, escalated account issues, and customer-specific risk mitigation and resolution.
- Perform advanced Order to Cash (OTC) activities requiring analysis, policy interpretation, compliance with delegation of authority requirements, and independent decision-making, including account reconciliations, payment term updates, master data maintenance, reserve analysis, reclassifications, credit limit reviews, blocked order management, and root cause analysis.
- Partner with Financial Analysts and cross-functional stakeholders to develop reporting, analyze customer and portfolio performance,