Sr. Analyst, IT Business-EDMS

Responsibilities

• Work with internal business clients to document business requirements for EDMS solutions and applications interfaced with it.
• Analyze current processes, and document configuration, application functionality and integration modifications needed to support business requirements.
• Create SDLC project deliverables including design, configuration, and testing.
• Work with software vendors to understand existing and future release functionality.
• Execute and document testing and work with team members for problem resolution.
• Provides technical assistance to users inquiries regarding errors, problems or questions.
• Perform Quality Assurance validation on requirements based software applications.
• Escalate incidents and requests as required to ensure quality service and within established service targets.
• Participate in after-hours on-call support rotation as required.
• Provide technical and procedural direction to team during manager’s absence.
• Participate in knowledge transfer activities to relevant support teams for implemented solutions.

Requirements

• 2-5 years of relevant IT experience supporting / developing systems solutions to business requirements
• 2-5 years of supporting or implementing enterprise software in a regulated (preferably Pharmaceutical/BioTech/ Medical Device) industry.
• 2-5 years of understanding of IT Quality Methodology and Change Management, including processes and tools.
• Previous Application Maintenance / Support experience a must.
• Veeva Vault experience is a plus
• College degree (or equivalent experience)