Sr. Analyst Investor Reporting

About the role

ServiceMac is a new sub-servicing entity within the mortgage servicing industry, backed by leading professionals. We focus on delivering superior technology, products, and services for the mortgage and real estate sectors, emphasizing personalized service and support. Our inclusive culture has garnered us recognition, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

Responsibilities

• Maintains and enhances procedures and controls to mitigate operational risk.
• Identifies opportunities for process improvement and efficiencies.
• Manages day-to-day oversight of loan accounting for GNMA/FHLMC and FNMA.
• Ensures efficient operation and team workflow.
• Trains less experienced team members on nuances of investor mortgage accounting/reporting and vendor oversight.
• Researches and resolves issues relating to reporting, remitting, and reconciliation.
• Aggregates remittance reports, reconciles custodial accounts, and remits calculated funds.
• Manages vendor reporting and remitting on the company’s mortgage loan servicing portfolio to investors, reconciling custodial accounts with high-risk exposure to the Company, including GNMA, FNMA, or FHLMC.
• Reviews investor remittance for accuracy and timeliness to avoid penalties.
• Works closely with the Investor Reporting team and default group to ensure processes align with investor guidelines and loan mitigation activity is accurately reported.
• Establishes and maintains a close working relationship with Government-Sponsored Enterprises (GSE)/Investor representatives to ensure all issues and concerns are resolved in a timely manner.
• Reviews and responds to all audit exam requests, internal, external, investor, regulatory, and state.
• Reviews payment applications for compliance with investor and Company guidelines.
• Expedites accurate and timely reporting and remittances for all investors.
• Oversees audit requests for wire transfers to investors, ensuring adequate documentation, error-free computations, and accurate source and receiver information, including REG AB and USAP reporting and compliance.
• Oversees and performs analysis and reviews on new reporting formats and/or proposed changes to reporting requirements.
• Affirms and maintains policies and procedures in accordance with company and Investor Guidelines.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• May require advanced degree.
• 5-8 years of experience and/or training in an Investor Reporting mortgage servicing environment.
• Minimum of 5 years reporting and reconciliation experience.
• Proficiency in reading, analyzing, and interpreting technical procedures, or government regulations.
• Strong understanding of the MSP Investor Reporting workstation.
• Capacity to work with mathematical concepts such as probability and statistical inference.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Great attention to detail and organizational skills.
• Strong knowledge of all investor and agency guidelines with regard to investor reporting and accounting, payment application, and custodial accounts.
• Strong knowledge of FHA, VA, and USDA loan guidelines.
• Strong knowledge of Ginnie Mae, Fannie Mae, or Freddie Mac servicing guidelines and remittance reporting.
• Excellent written and verbal communication skills.
• Excellent interpersonal, relationship-building, and teamwork skills.
• Self-motivated; self-starter.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Qualifications

• Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks.

Skills

• Technical proficiency in investor reporting and accounting systems.
• Strong analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• Attention to detail and organizational skills.

Benefits

By choice, we embrace individuality and support it wholeheartedly. Our People First culture fosters inclusivity for all employees, recognizing that diversity is key to our success. We offer a comprehensive benefits package including medical, dental, vision, 401(k), paid time off/sick leave, and more. We are committed to fostering an authentic and inclusive workplace for everyone.