Sr Analyst III Software Engineering

Job Description As Mid level Senior with 4 to 6 years of Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence. Triage & Incident OwnershipPerform rapid intake, triage, and prioritization of alerts, tickets, and incidents.Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.Maintain accurate, real-time incident timelines and post-incident documentation.Troubleshooting & RestorationExecute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.Cross-Team CollaborationEngage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.Facilitate postmortems and continuous improvement actions.Platform & Application Stack AwarenessIdentify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.Service Quality & Process ExcellenceContribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).Recommend monitoring gaps to improve observability Required Bachelor’s degree in computer science/information technology or related field4+ years of experience in application design, development, installation and modification of web applications using NET/.Net Core Framework (ASP.NET, v3.1+, v6.x preferred), C#, Web API and SQL/PostgreSQL development.Must have advanced skills in .NET Core, SQL, C# .NET Framework/Standard/Core, ASP.NET Web API, and RESTful APIs.3+ years of experience in developing in JavaScript with React v16 & 17, Redux, Sagas, Webpack and ES6 or equivalent experienceFamiliar with UI testing frameworks like Jest and Enzyme and experience with TDD (test driven development)Advance knowledge of development methodologies, software design and design patterns, integration standards as well as its applicability at coding and testing cyclesAdvance knowledge of software engineering best practices such as: versioning and versioning control, software packaging and software release management using GitHubPerform peer reviews for the developed code before delivering to clientEffective Communication (verbal + written)Excel at triage or analysis of situations for production supportProficient with on time delivery with minimal supervisionExperience developing digital products that comply with accessibility standards (ADA/WCAG) Preferred HTML, Java Script, CSSGit/GitHub Code RepositoriesDatadog / Grafana (observability)Docker / Kubernetes basicsDistributed system architectureGitHub Actions / Advanced CI/CD Mobile Web Technologies Exposure to Couchbase NoSQL DB and/or Dynamo At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.