Sr Analyst III Software Engineering

Responsibilities

• Triage & Incident Ownership
• Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
• Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
• Maintain accurate, real-time incident timelines and post-incident documentation.
• Troubleshooting & Restoration
• Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
• Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
• Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
• Cross-Team Collaboration
• Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
• Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
• Facilitate postmortems and continuous improvement actions.
• Platform & Application Stack Awareness
• Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.
• Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
• Service Quality & Process Excellence
• Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
• Recommend monitoring gaps to improve observability.

Requirements

• Bachelor’s degree in computer science/information technology or related field
• 4+ years of experience in application design, development, installation and modification of web applications using NET/.Net Core Framework (ASP.NET, v3.1+, v6.x preferred), C#, Web API and SQL/PostgreSQL development.
• 3+ years of experience in developing in JavaScript with React v16 & 17, Redux, Sagas, Webpack and ES6 or equivalent experience
• Familiar with UI testing frameworks like Jest and Enzyme and experience with TDD (test driven development)
• Advanced knowledge of development methodologies, software design and design patterns, integration standards as well as its applicability at coding and testing cycles
• Advanced knowledge of software engineering best practices such as: versioning and versioning control, software packaging and software release management using GitHub
• Effective Communication (verbal + written)
• Excel at triage or analysis of situations for production support
• Profound with on time delivery with minimal supervision
• Experience developing digital products that comply with accessibility standards (ADA/WCAG)

Preferred

• HTML, Java Script, CSS
• Git/GitHub Code Repositories
• Datadog / Grafana (observability)
• Docker / Kubernetes basics
• Distributed system architecture
• GitHub Actions / Advanced CI/CD
• Mobile Web Technologies
• Exposure to Couchbase NoSQL DB and/or Dynamo