Sr. Analyst, Finance - Shared Services

Job Summary

About the role

The Senior Analyst, Shared Services Issue Resolution serves as lead process owner and subject-matter expert for resolving complex Accounts Payable and Accounts Receivable issues within a shared services model. This role partners with internal stakeholders, vendors, and customers to troubleshoot and resolve escalations, analyze root causes, identify process breakdowns, and drive continuous improvement.

Responsibilities

• Lead resolution of high-complexity AP and AR issues, such as discrepancies, invoice disputes, unapplied cash, duplicate payments, missing credits, and system-related errors.
• Serve as an escalation point for internal teams, vendors, and external customers; ensure timely, accurate, and professional communication.
• Conduct root-cause analysis of recurring issues and recommend process improvements, automation opportunities, and policy updates.
• Collaborate with procurement, operations, IT, finance, and other business stakeholders to troubleshoot process or system failures and drive improvement.
• Analyze data to identify trends, report KPIs, and provide insights to management.
• Support compliance with internal controls, SOX requirements, and audit requests.
• Mentor and coach analysts; provide guidance on issue-resolution best practices.
• May have direct reports
• Participate in or lead continuous improvement projects and system enhancement testing (UAT) as needed.
• Support month-end close activities related to AP/AR issue resolution.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or related discipline or equivalent work experience required.
• 5+ years of experience in Accounts Payable, Accounts Receivable, or Shared Services operations.
• Supervisory experience a plus.
• Strong understanding of end-to-end procure-to-pay (AP) and order-to-cash (AR) processes.
• Proven experience troubleshooting complex AP/AR issues and driving cross-functional solutions.
• Proficiency with ERP systems (SAP, Oracle, Workday, or similar), automation tools (Ariba, Stampli, Coupa, etc.) and familiarity with ticketing/workflow platforms.

Qualifications

• Advanced Excel skills; data analysis experience
• Excellent communication, negotiation, and conflict-resolution skills.
• Ability to manage multiple priorities and work independently.
• Continuous improvement or Lean Six Sigma experience is a plus.

Skills

• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with project management tools and methodologies.

Benefits

Verano Base Pay Range $63,000 - $75,000 + Bonus
Actual pay is based on experience, qualifications, and location of the role.
Roles may be eligible for annual bonus program based on individual and company performance.
Benefits: Medical, dental, and vision insurance
401(k) matching
Paid holidays
Paid time off
Product discounts