Sr. Analyst, Competitive Intelligence

About the Role

The Market & Competitive Insights team plays a key role in helping shape Comcast's growth strategy, specifically our longer-term path to competitive differentiation. The foundation of our framework is assessing how consumer preferences, priorities, and behaviors are evolving regarding broadband, mobile, entertainment, and smart home services. In conjunction with that effort, we analyze competitor performance and strategies for meeting those changing consumer needs. The Sr. Analyst, Competitive Intelligence will systematically monitor shifts in competitor strategies, tactics, and performance, while assessing the impact of competitive, consumer, and macroeconomic trends on the business. By translating market developments and competitive performance into actionable insights, this role will help identify areas of competitive advantage and opportunity nationally and regionally, and inform both near-term tactical decisions and longer-term strategic planning.

Responsibilities

• Monitor and analyze changes in the competitive landscape across internet, mobile, and entertainment, including competitor strategies, product offerings, pricing, promotions, GTM activity, and other key developments.
• Track and assess competitor and industry performance, including quarterly results, subscriber trends, financial performance, and relevant operating metrics.
• Identify and quantify the impact of competitive, consumer, and macroeconomic factors on market and business performance.
• Synthesize complex market and competitive information into clear, actionable insights that highlight key implications for the business.
• Develop executive-ready presentations and compelling storylines that translate complex competitive and market analyses into clear insights, implications, and recommended actions for senior leadership.
• Support near-term tactical decision making and longer-term strategic planning through data-driven competitive and market analysis.
• Build and maintain competitive intelligence tools, frameworks, and reporting that enable systematic tracking of market developments and performance over time.
• Partner with teams across the organization to answer key competitive questions and support high-priority strategic initiatives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Requirements

• Bachelor's Degree (preferred, but Comcast may consider applicants with a combination of coursework and experience, or extensive related professional experience).
• 5-7 years of relevant work experience.

Skills

• Analytical Skills: Strong ability to interpret complex data and translate it into actionable insights, particularly regarding customer experience and market strategies.
• Research Abilities: Experience or coursework in market research, customer experience analysis, and competitive strategy.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present findings clearly and concisely.
• Proficiency in Tools: Familiarity with data analysis tools (e.g., Excel, Power BI) and research platforms (e.g., surveys, databases).
• Team Player: Ability to work collaboratively in a team environment and contribute to discussions and decisions.
• Curiosity & Initiative: A proactive approach to learning and problem-solving, with a strong curiosity about consumer behavior, customer experience, and market dynamics.

Benefits

Comcast provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most. Benefits include an array of options, expert guidance, and tools personalized to meet your needs—supporting you physically, financially, and emotionally through life’s milestones and everyday moments.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Pay

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. For more details, visit the compensation and benefits summary on our careers site.

Schedule

Must be able to work nights and weekends, variable schedule(s) as necessary.