Sr. Analyst, Benefits, ADA & Leave

Leave and Accommodation Administration

• Provides end-to-end leave and accommodation case management oversight, including assessing employee needs, answering complex questions, and ensuring accurate application of benefits and policies.
• Manages cases from initiation through return to work, adjusting plans based on changing employee circumstances.
• Leads all administrative aspects of leave cases, including:
  • Tracking leave usage and entitlements,
  • Coinciding PTO/sick/vacation integration,
  • Partnering with Payroll and third-party administrators to ensure accurate leave dates and pay,
  • Administering and overseeing all leave of absence programs, including FMLA, PWFA, USERRA, state and local leave programs (including emerging paid family and medical leave laws), disability coordination, and company leave policies.
• Serves as internal liaison with the leave administrator to ensure accurate case setup, certifications, tracking, and return-to-work processes.
• Led group and individual consultation sessions on leave, disability, and accommodation programs, as needed.

Communication / Stakeholder Management

• Serves as the primary point of contact for employees, managers, and HR Business Partners throughout the leave and accommodation lifecycle.
• Engages proactively with stakeholders, providing guidance, answering questions, and ensuring a consistent and supportive experience.
• Promotes a collaborative, consultative approach between employees, HR, Legal, Payroll, and the leave administrator.
• Serves as a subject matter expert for leave and accommodation programs, providing real-time support on complex cases.
• Provides guidance and education to employees, managers, and HR Business Partners on leave and accommodation programs, ensuring understanding of available options, processes, and responsibilities.
• Aids HR in administering the ADA interactive process, including coordinating with employees, managers, HR Business Partners, and Legal, and supporting discussions related to reasonable accommodations.

Compliance

• Ensures compliance with all applicable federal, state, and local laws, including ADA, FMLA, PWFA, USERRA, and emerging state leave programs.
• Manages and documents the full ADA interactive process, including review of medical documentation and evaluation of reasonable accommodations (e.g., modified schedules, remote work, leave extensions, job modifications).
• Exercises independent judgment to balance legal requirements, employee needs, and business considerations when determining accommodations.
• Maintains strict confidentiality and sensitivity when handling medical information and employee situations.
• Partners with third-party administrators to ensure compliant leave designations, certifications, and return-to-work processes.
• Stays current on changes in federal, state, and local leave and accommodation laws and communicates impacts to stakeholders to support compliant and consistent practices.

General Benefits Administration Support

• Provides cross-functional support to the Benefits team as needed, including assisting with benefits enrollment inquiries, compliance notices, wellness activities, open enrollment events, and other benefits-related tasks.