Sr. Alarm Services Coordinator

About the role

Location: Gainesville, VA. As a Senior Alarm Services Coordinator, you will provide services as designated point of contact for Alarm Service Program customers. Maintains and report on customer records for communication and successful permitting with the jurisdictional authority. Process and report on jurisdictional fees, fines, and administrative costs for program customers. You will also participate in customer and departmental meetings to identify customer needs and identify workflow improvements in the organization. Performs periodic reporting regarding all records related to Alarm Services for customers as determined by specific customer program or project.

Responsibilities

• Process Alarm Permits & Contact Lists: Receive new alarm permits requests, determine the site-by-site need for a burg alarm system permit based on local jurisdictional requirements.
• Contact individual jurisdictions to verify the processing of the permit, receiving and logging confirmation data.
• Update SharePoint, D365, and MASterMind with the permit information and update the project team with the permit status.
• Receive permit confirmations in physical or electronic form, scan documents, and send originals to customer’s store location for local filing.
• Monitor due dates and process permit renewals requests from customers or from local jurisdictions and ensure the data is one file in D365 and MASterMind.
• Process billing in D365 and MASterMind for admin fees and/or permit costs based on the plan.
• Monitor due dates and provide periodic updates for jurisdictional databases as required for contact lists and permit-holder information.
• Process permit cancellations as needed due to store closure or relocation.
• Program Customer Communication: Attend and participate in periodic customer-facing calls and internal team calls to discuss Alarm Services performance and activity.
• Coordinate with other VSN departments and teams to ensure activity related to Alarm Services is processed efficiently and in a timely manner.
• Provide training on Alarm Service processes and inter-departmental requirements.
• Update knowledge base with articles and procedures related to client workflow.
• Receive direct support requests from customers and internal teams regarding Alarm Service activities, opportunities, and customer requirements.
• Provide reporting on all Alarm Service activities