Sr. AI Engineer

Responsibilities

• Optimize AI performance through prompt engineering and fine-tuning to enhance customer service automation.
• Develop AI tools and workflows to support implementation of advanced AI systems within customer service operations.
• Proficiency in Python and AI development frameworks for building scalable AI applications.
• Architect sophisticated agentic AI systems to improve reasoning and interaction capabilities across complex workflows.
• Collaborate with cross-functional teams to ensure seamless integration of AI-driven enhancements into production systems.
• Evaluate the reliability, accuracy, and efficiency of AI models to ensure alignment with strategic objectives and customer satisfaction.
• Conduct ongoing research to stay updated with the latest AI technologies and methodologies applicable to customer service.

Requirements

• Minimum 4 years professional experience in developing and optimizing AI models for customer service automation using advanced techniques such as prompt engineering and fine-tuning.
• Minimum 4 years professional experience in architecting and deploying sophisticated agentic AI systems to enhance reasoning and interaction capabilities in complex workflows.
• Minimum 4 years professional experience in collaborating with cross-functional teams to integrate AI-driven enhancements into production systems.

Qualifications

• Bachelor's degree and 3+ years of related professional experience.
• Master's degree (or higher) and 1+ year of related professional experience.
• Equivalent combination of education, training, certifications, and professional experience.

Skills

• API Development – Python, REST APIs, OpenAPI/Swagger
• Cloud Computing – AWS, Azure
• Data Analysis
• Data Management
• Data Modeling
• Prompt Engineering – OpenAI APIs, Hugging Face, Anthropic Claude, Google Gemini
• Operational excellence practices and observability tools – Weights & Biases, Splunk, Datadog
• Project management tools and agile methodologies – Jira, Azure DevOps
• AI orchestration tools – LangChain, LlamaIndex, vector databases for retrieval augmented generation.

Benefits

At T-Mobile, we offer a comprehensive benefits package designed to support you and your family. This includes:

• Medical, dental, and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Pay

The pay range for this role is $133,100 - $240,100. The actual pay will be based on various factors, such as work location, qualifications, and experience.