Sr. Advisor, Operational Excellence

About the role

The Senior Advisor, Operational Excellence plays a key role in advancing EPCOR's commitment to continuous improvement, operational reliability, and exceptional customer service. In this role, you'll help shape how Energy Services operates by integrating strategy, process, technology, and data to drive meaningful, measurable results. You'll collaborate closely with teams across EPCOR—including IT, Operations, Finance, Engineering, and Project Management—to design solutions that strengthen performance and support our long-term business goals. This position is ideal for someone who thrives in a collaborative environment, enjoys solving complex challenges, and is passionate about helping teams work smarter and more efficiently. Your work will directly support EPCOR's mission to deliver safe, reliable, and innovative services to the communities we serve. If you're looking to make a visible impact within a purpose-driven organization, this is an exciting opportunity to step into a highly influential role.

Responsibilities

• Provide specialized expertise to integrate Energy Services strategy, process, technology, and information to improve business unit performance
• Analyze historical data, apply critical thinking, and use innovative problem solving to enhance the team's ability to compete for new business, execute projects, reduce costs, improve profits, and deliver high customer satisfaction
• Facilitate process redesign teams, ensuring integration and documentation of processes
• Develop and complete project management documentation and communication/change strategy plans
• Develop functional requirements for business information systems and reporting tools
• Collaborate regularly with peers in IT, Operations, Project Management, Finance, Business Development, Estimating, and Engineering/Design
• Challenge the status quo and use critical thinking to ensure projects comply with best practices and established methodologies
• Meet process owner requirements through high employee adoption and customer satisfaction
• Sustain operational excellence through consistent reinforcement of key messages, establishment of KPIs, and reporting results to senior management
• Provide input to EPCOR Energy Services business strategy, plans, and directions
• Ensure appropriate understanding of EUI and Operational Excellence strategy and maintain effective positioning and relationships between other positions in EDTI, Electricity Operations Shared Services, and the rest of EUI
• Develop a stratum appropriate (3-12 month) operational excellence strategy for Energy Services integrated within the Operational Excellence Business Plan
• Understand business processes, business systems, financial management principles, and data within Energy Services to develop innovative solutions
• Prototype small applications, reports, etc. to meet business requirements; work with business analysts and IT to communicate functional system requirements and business goals
• Ensure the business is well supported by IT in terms of resourcing and responsiveness
• Provide backup support for the Coordinator, Business Systems
• Identify necessary budget requirements for process projects and/or process and enterprise maturity initiatives
• Ensure delivery of optimal results against performance metrics through best practice and innovative problem solving
• Ensure optimal deliverables through effective cross-functional accountability and authority practices within Senior Manager's context and prescribed limits
• Develop, implement, and review EPCOR EDTI processes to ensure compliance with policies, standards, customer requirements, and mitigation of risks
• Provide specialized consultative, training, and mentorship expertise to Operations Managers in Change Management, process improvement, re-engineering, process mapping, business analysis, and implementation planning
• Ensure processes meet business needs, mitigate risks, create efficiencies, and comply with EPCOR policies, standards, and customer requirements
• Provide clear documentation to ensure appropriate cross-functional team involvement, defined project scope, clear role definitions, budget control, and record management in compliance with established standards
• Lead and facilitate process redesign and improvement projects; design new processes, policies, procedures, work practices, tools, and system requirements requiring IT integration
• Identify strategic issues requiring resolution beyond the redesign effort and downstream effects to be solved before changes are implemented
• Provide research, analysis, performance measurement, or solution design to support redesign initiatives
• Ensure projects comply with established methodologies, meet process owner requirements, achieve high employee adoption, deliver desired improvements, and are sustainable
• Ensure appropriate metrics are in place to measure progress and that metrics link performance to strategic goals and enterprise KPIs
• Participate in or lead implementation of process improvement projects as required
• Assist Process Owners with developing and executing change management plans; when assigned, assess change needs and stakeholder impact, determine success measures, define expected employee behaviors, and design the approach and plan
• Develop and implement change activities such as communication or training; continually evaluate and adjust implementation based on progress assessment
• Ensure processes are documented consistently in accordance with EPCOR standards, integrated, cross-functional, and account for downstream effects including financial impacts
• Oversee management of information on SharePoint for access by all process stakeholders
• Contribute to enhancement of IT solutions, process, project, or change management methodologies through project performance reviews and individual research
• Demonstrate a high performance, high discipline, safe, accountable, focused, innovative, achievement-oriented, and easy-to-do-business-with manner of working

Qualifications

• Post-secondary training in Business, Engineering, Information Systems, or a related area required
• Certification or education in Business Process Redesign required (e.g., Hammer, Six Sigma)
• Certification or coursework in Project Management desired
• Understanding of business operations, construction management, project management, competitive business models, accounting, and innovative approaches for meeting customer requirements
• Deep understanding of business process re-engineering, process improvement, and redesign methodologies required
• Deep understanding of change management principles and practices required
• Understanding of metrics design and analytics required

Skills

• IS Systems – Expert user of existing EDTI IS systems, databases, and reporting tools
• Data Analysis – Advanced skills in Excel with strong background in statistics and performance metrics required
• Process Design – Demonstrated ability to apply methodologies on redesign projects required
• Process Mapping – Ability to build and integrate clear, understandable process maps required
• Organization – Ability to manage large multi-stakeholder projects required
• Facilitation – Ability to manage meetings and facilitate consensus required
• Project Management – Ability to plan, track, and deliver large multi-stakeholder projects; ability to develop and execute implementation plans required
• Change Management – Ability to create messages, conduct stakeholder analysis, design a game plan, execute, and measure changes in behaviors desired
• Training – Ability to create and deliver training and information sessions desired

Benefits

• Competitive salary
• Incentive award program
• Excellent benefit package including medical, dental, vision, and other insurance coverage
• Retirement plan with substantial company contribution
• Generous time-off schedules
• Training opportunities
• Tuition reimbursement
• Certification support
• Robust safety training and celebration of safety milestones