SR Admissions Representative

Responsibilities

• Conduct prospective student interviews following established procedures and ensure eligibility per the school catalog
• Maintain accurate knowledge of all programs to effectively market career paths to prospective students
• Provide campus tours and ensure each applicant receives a catalog (including addenda) before enrollment
• Submit enrollment paperwork and student payments promptly and accurately. Maintain required admissions documentation in compliance with institutional and regulatory policies
• Avoid any involvement in financial aid discussions outside approved guidelines
• Do not misrepresent the institution, programs, outcomes, or employment prospects in any form
• Maintain integrity and professionalism in all student interactions, without discrimination or false promises
• Carry out regular follow-ups with enrolled students to support strong start and retention rates
• Immediately report cancellations or changes in enrollment to the Director of Admissions
• Aid in addressing student complaints and concerns as needed
• Support new and less tenured admissions representatives with training and onboarding, including across campuses
• Develop and maintain positive working relationships with internal teams and departments
• Lead planning and execution of on-site and off-site events for the Director of Admissions
• Continually meet or exceed the criteria set forth by the campus leadership or Director of Admissions regarding admissions activity, start expectations, cancellation, retention and graduation rates, and the generation of student referrals
• Participate in all scheduled admissions meetings and trainings
• Handle multiple responsibilities as assigned, including support for departmental goals and leadership directives
• Comply with all policies outlined in the Admissions Procedure Manual and school catalog

Qualifications

• HS Diploma or GED and minimum of one (1) year of experience with Concorde as an Admissions Representative or minimum three (3) years of experience working in Admissions Representative role with another institution
• Bachelor’s degree in business, finance, marketing or related field (preferred)
• Minimum one (1) year of experience in customer service and/or sales (preferred)
• Online only - Minimum of three (3) years of online higher education experience (preferred)
• Understand implications of new information for problem-solving and decision-making
• Awareness of others' reactions and understanding motivations
• Identify complex problems, evaluate options, and implement solutions
• Present ideas clearly (verbal and written)
• Exceptional listening skills
• Presentation and training facilitation skills
• Drive accountability in a fast-paced environment
• Proficiency with productivity (Outlook, Word, Excel, etc.) and (insert specialized) software
• Demonstrate basic understanding of core job functions and tools
• Follow instructions and established procedures with supervision
• Participate in team discussions and training sessions
• Ask clarifying questions to build understanding
• Show openness to feedback and learning
• Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
• Maintain focus on assigned tasks and meets basic deadlines
• Show curiosity and willingness to develop new skills
• Builds strong customer relationships and delivers customer-centric solutions
• Achieves results consistently, even in tough circumstances
• Develops and delivers multi-mode communications tailored to diverse audience needs
• Sets and achieves professional development goals
• Able and willing to: Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at Company locations
• Utilize active listening, inductive reasoning, information ordering and category flexibility
• Use good judgment, problem-solving and decision-making skills
• Manage confidentiality and manage sensitive information with discretion
• Work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Gain, understand and apply information and data as it relates essential functions of the position
• Foster long-term relationships with stakeholders
• Work is performed indoors in a climate-controlled environment when on site at assigned company location