Sr. Administrative Associate (M-F 3pm-12am)
for each section heading.
Inside sections, use - for lists,
for prose.
We need to ensure we don't create empty sections.
Let's craft.
First, About the role: prose summarizing company and role purpose.
We can combine company description and role purpose: "Williams Lea by RRD is a global business support services company..." plus "The Senior Administrative Associate provides a variety of administrative support functions..."
We'll put that in
.
Responsibilities: list items.
Extract duties:
- Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
- Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
- Utilize appropriate logs and/or tracking software for all administrative support work
- Ensure that job tickets are properly filled out before beginning work
- Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
- Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues
- Meet contracted deadlines for accepting, completing, and delivering all work
- Troubleshoot basic equipment problems
- Assist in developing training plans and process maps for the administrative operation
- Deliver training plans to a team of Admins
- Serve as a subject matter expert and resource for junior employees
- Interact with clients in person, over the phone, via video or electronically
- Prioritize workflow
- Performs Quality Assurance on own work and work of others
- Answer telephone, emails, and place service calls when needed
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
We need to ensure no duplication. Some items may be similar: answering phone lines appears also later "Answer telephone, emails, and place service calls when needed". We'll keep both but could combine? Better to keep as separate bullet points but they are similar; but we must preserve all substantive info, not invent or summarize away detail. Duplicated lines we should remove per instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. The duplicated line is answering phone lines vs answer telephone, emails, and place service calls when needed. They are similar but not exact duplicate; but "answering phone lines" vs "Answer telephone, emails, and place service calls when needed" includes emails and service calls. Not exact duplicate. We'll keep both.
But there is also "Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)" which already covers answering phone lines. The later "Answer telephone, emails, and place service calls when needed" is somewhat overlapping but adds emails and service calls. Not exact duplicate, but we could keep both.
We'll keep as is.
Now Qualifications: list:
- High school diploma or equivalent education
- Minimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more.
- Formal education and/or training may be considered in lieu of experience
- Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
- Familiar with other software programs for providing administrative support
- Strong attention to detail; able to work on multiple projects simultaneously
- Must have good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
- Able to exercise good judgment to make decisions that conform to business needs and policy
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast-paced environment
- Ability to communicate professionally both verbally and in writing
- Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- Must be self-motivated with a positive attitude
- Proven customer service skills are required to create, maintain, and enhance customer relationships
Now Skills: The posting includes many skill items overlapping with qualifications. But we could separate: maybe Skills section includes: Advanced MS Office, strong keyboarding, troubleshooting, familiarity with other software, attention to detail, organizational skills, deadline orientation, handling confidential info, judgment, problem-solving, composure, teamwork, fast-paced, communication, proficiency with equipment, self-motivated, positive attitude, customer service. However that duplicates qualifications. The instruction: Prefer a few substantive sections over many thin ones. We could combine Qualifications and Skills into one section? But headings are prescribed; we can still include both if they have distinct content. However qualifications already includes many skill-like items. To avoid thin sections, we could put skill items under Qualifications and omit Skills section. But we need to follow instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we must include all; we include only when posting has real, specific content. If we think Skills content is already covered in Qualifications, we could still include Skills but risk duplication. Better to omit Skills to avoid thin duplication. However the posting does have explicit skill statements like "Advanced in the use of MS Office software..." which is skill. But they are also under Qualifications. I'd argue we can keep Qualifications and omit Skills.
Requirements: The posting does not have a separate "Requirements" section besides qualifications. Could treat Qualifications as Requirements. But we have both headings; we could put Requirements as same as Qualifications? Might be thin. Better to not include Requirements if content duplicates Qualifications. However we need to preserve all substantive info; we can put the qualification list under Requirements and omit Qualifications? But the heading list includes both; we can choose one. The instruction: "Prefer a few substantive sections over many thin ones." So we should combine similar content into one section, maybe under Qualifications (or Requirements). Which is more appropriate? The posting has "Qualifications" heading explicitly. So we should use Qualifications. We'll omit Requirements.
Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay.
Now Benefits: list.
- medical, dental, and vision coverage
- paid time off
- disability insurance
- 401(k) with company match
- life insurance
- other voluntary supplemental insurance coverages
- parental leave
- adoption assistance
- tuition assistance
- employer/partner discounts
Pay: salary range $18.99 - $26.59 / hour. Also mention starting pay decisions factors, overtime, shift differential, call-in, stand-by pay. That's substantive. We'll include that as prose.
Now ensure we don't include boilerplate: EEO, AI tools, background check, drug screen, etc. Remove.
Now produce HTML.
Structure:
About the role
...
Responsibilities
- ...
...
Qualifications
- ...
...
Benefits
- ...
...
Pay
...
Make sure no extra whitespace? It's fine.
Now craft the About the role paragraph: combine company description and role purpose.
"Williams Lea by RRD is a global business support services company with over 200 years of experience delivering world-class business solutions. We specialize in skilled administrative support, document production, presentation design, and marketing and communications services for leading companies in legal, financial, and professional services industries. The Senior Administrative Associate provides a variety of administrative support functions to a site, office, and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management, and opening client matters. The role also involves serving as a subject matter expert, assisting with training, operational process improvements, and providing thought leadership to the wider admin team."
That seems good.
Now Responsibilities list: we need to ensure each bullet is a distinct duty.
Let's list them:
- Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
- Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information
- Utilize appropriate logs and/or tracking software for all administrative support work
- Ensure that job tickets are properly filled out before beginning work
- Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
- Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues
- Meet contracted deadlines for accepting, completing, and delivering all work
- Troubleshoot basic equipment problems
- Assist in developing training plans and process maps for the administrative operation
- Deliver training plans to a team of Admins
- Serve as a subject matter expert and resource for junior employees
- Interact with clients in person, over the phone, via video or electronically
- Prioritize workflow
- Perform Quality Assurance on own work and work of others
- Answer telephone, emails, and place service calls when needed
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
Check for duplicates: "answering phone lines" appears in first bullet and later "Answer telephone, emails, and place service calls when needed". Not exact duplicate but similar. We'll keep both as per instruction to not remove unless duplicated lines. They are not exact duplicates, so fine.
Now Qualifications list: we need to ensure each bullet is distinct.
- High school diploma or equivalent education
- Minimum (2) years administrative support experience
for prose. We need to ensure we don't create empty sections. Let's craft. First, About the role: prose summarizing company and role purpose. We can combine company description and role purpose: "Williams Lea by RRD is a global business support services company..." plus "The Senior Administrative Associate provides a variety of administrative support functions..." We'll put that in
. Responsibilities: list items. Extract duties: - Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge) - Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc. - Utilize appropriate logs and/or tracking software for all administrative support work - Ensure that job tickets are properly filled out before beginning work - Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle - Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues - Meet contracted deadlines for accepting, completing, and delivering all work - Troubleshoot basic equipment problems - Assist in developing training plans and process maps for the administrative operation - Deliver training plans to a team of Admins - Serve as a subject matter expert and resource for junior employees - Interact with clients in person, over the phone, via video or electronically - Prioritize workflow - Performs Quality Assurance on own work and work of others - Answer telephone, emails, and place service calls when needed - Adhere to Williams Lea policies in addition to client site policies - Use equipment and supplies in a cost-efficient manner We need to ensure no duplication. Some items may be similar: answering phone lines appears also later "Answer telephone, emails, and place service calls when needed". We'll keep both but could combine? Better to keep as separate bullet points but they are similar; but we must preserve all substantive info, not invent or summarize away detail. Duplicated lines we should remove per instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. The duplicated line is answering phone lines vs answer telephone, emails, and place service calls when needed. They are similar but not exact duplicate; but "answering phone lines" vs "Answer telephone, emails, and place service calls when needed" includes emails and service calls. Not exact duplicate. We'll keep both. But there is also "Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)" which already covers answering phone lines. The later "Answer telephone, emails, and place service calls when needed" is somewhat overlapping but adds emails and service calls. Not exact duplicate, but we could keep both. We'll keep as is. Now Qualifications: list: - High school diploma or equivalent education - Minimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more. - Formal education and/or training may be considered in lieu of experience - Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client - Familiar with other software programs for providing administrative support - Strong attention to detail; able to work on multiple projects simultaneously - Must have good organizational skills - Must be able to meet deadlines and complete all projects in a timely manner - Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion - Able to exercise good judgment to make decisions that conform to business needs and policy - Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level - Ability to maintain professional composure when working with immediate deadlines - Ability to work both independently and collaboratively as part of a team - Ability to work in a fast-paced environment - Ability to communicate professionally both verbally and in writing - Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions - Must be self-motivated with a positive attitude - Proven customer service skills are required to create, maintain, and enhance customer relationships Now Skills: The posting includes many skill items overlapping with qualifications. But we could separate: maybe Skills section includes: Advanced MS Office, strong keyboarding, troubleshooting, familiarity with other software, attention to detail, organizational skills, deadline orientation, handling confidential info, judgment, problem-solving, composure, teamwork, fast-paced, communication, proficiency with equipment, self-motivated, positive attitude, customer service. However that duplicates qualifications. The instruction: Prefer a few substantive sections over many thin ones. We could combine Qualifications and Skills into one section? But headings are prescribed; we can still include both if they have distinct content. However qualifications already includes many skill-like items. To avoid thin sections, we could put skill items under Qualifications and omit Skills section. But we need to follow instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say we must include all; we include only when posting has real, specific content. If we think Skills content is already covered in Qualifications, we could still include Skills but risk duplication. Better to omit Skills to avoid thin duplication. However the posting does have explicit skill statements like "Advanced in the use of MS Office software..." which is skill. But they are also under Qualifications. I'd argue we can keep Qualifications and omit Skills.
Requirements: The posting does not have a separate "Requirements" section besides qualifications. Could treat Qualifications as Requirements. But we have both headings; we could put Requirements as same as Qualifications? Might be thin. Better to not include Requirements if content duplicates Qualifications. However we need to preserve all substantive info; we can put the qualification list under Requirements and omit Qualifications? But the heading list includes both; we can choose one. The instruction: "Prefer a few substantive sections over many thin ones." So we should combine similar content into one section, maybe under Qualifications (or Requirements). Which is more appropriate? The posting has "Qualifications" heading explicitly. So we should use Qualifications. We'll omit Requirements.
Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay.
Now Benefits: list.
- medical, dental, and vision coverage
- paid time off
- disability insurance
- 401(k) with company match
- life insurance
- other voluntary supplemental insurance coverages
- parental leave
- adoption assistance
- tuition assistance
- employer/partner discounts
Pay: salary range $18.99 - $26.59 / hour. Also mention starting pay decisions factors, overtime, shift differential, call-in, stand-by pay. That's substantive. We'll include that as prose.
Now ensure we don't include boilerplate: EEO, AI tools, background check, drug screen, etc. Remove.
Now produce HTML.
Structure:
About the role
...
Responsibilities
- ... ...
Qualifications
- ... ...
Benefits
- ... ...
Pay
...
Make sure no extra whitespace? It's fine. Now craft the About the role paragraph: combine company description and role purpose. "Williams Lea by RRD is a global business support services company with over 200 years of experience delivering world-class business solutions. We specialize in skilled administrative support, document production, presentation design, and marketing and communications services for leading companies in legal, financial, and professional services industries. The Senior Administrative Associate provides a variety of administrative support functions to a site, office, and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management, and opening client matters. The role also involves serving as a subject matter expert, assisting with training, operational process improvements, and providing thought leadership to the wider admin team." That seems good. Now Responsibilities list: we need to ensure each bullet is a distinct duty. Let's list them: - Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge) - Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information - Utilize appropriate logs and/or tracking software for all administrative support work - Ensure that job tickets are properly filled out before beginning work - Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle - Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues - Meet contracted deadlines for accepting, completing, and delivering all work - Troubleshoot basic equipment problems - Assist in developing training plans and process maps for the administrative operation - Deliver training plans to a team of Admins - Serve as a subject matter expert and resource for junior employees - Interact with clients in person, over the phone, via video or electronically - Prioritize workflow - Perform Quality Assurance on own work and work of others - Answer telephone, emails, and place service calls when needed - Adhere to Williams Lea policies in addition to client site policies - Use equipment and supplies in a cost-efficient manner Check for duplicates: "answering phone lines" appears in first bullet and later "Answer telephone, emails, and place service calls when needed". Not exact duplicate but similar. We'll keep both as per instruction to not remove unless duplicated lines. They are not exact duplicates, so fine. Now Qualifications list: we need to ensure each bullet is distinct. - High school diploma or equivalent education - Minimum (2) years administrative support experience