Sr Adjuster Field Service Claims - Milwaukee, WI

This is a fully remote position.

About Our Client

The organization operates within the property insurance claims sector, focusing on delivering reliable support during critical moments. With a history spanning over 170 years, the company emphasizes sustainability initiatives and an inclusive corporate culture. It addresses challenges in property claims management by maintaining commitment to service quality and values.

About the Opportunity

The Sr Adjuster Field Service Claims role involves independently managing moderate to complex, high-value field property claims. This position requires advanced investigative and negotiation skills to resolve claims efficiently while ensuring compliance with policies and regulations. The role contributes significantly to claims outcomes through collaboration with internal teams and external experts, and requires flexibility for travel and field investigations.

Responsibilities

• Independently manage field property claims including outside investigations and catastrophe responses.
• Conduct thorough investigations, assess coverage, and issue relevant documentation.
• Identify opportunities to transfer risk appropriately for the benefit of insureds and partners.
• Maintain detailed claim records and ensure compliance with jurisdictional requirements.
• Identify and assign subrogation potential to support recovery efforts.
• Ensure all claims comply with regulatory and company standards.
• Investigate suspicious claims and coordinate with Special Investigation Unit as needed.
• Set reserves, authorize payments, and make financial decisions within authority.
• Coordinate with legal, underwriting, vendors, and agents; lead cross-functional meetings.
• Use analytics to identify trends and improve claims handling efficiency while protecting sensitive data.
• Prepare detailed reports summarizing findings and recommendations.
• Mentor junior adjusters and support training and development initiatives.
• Deliver clear and empathetic communication to claimants and stakeholders.
• Potentially represent the company in mediations, arbitrations, and trials.
• Maintain required state adjuster licenses, continuing education, and a valid driver’s license.

Requirements

• Bachelor’s degree or equivalent experience in claim handling; 5–10 years adjusting experience.
• Strong knowledge of local geography, regulations, public safety agencies, and insurance legal environment.
• Skilled negotiator with sound judgment in litigation and compliance matters.
• Effective verbal and written communication skills with empathy.
• Highly organized with strong time and project management skills.
• Ability to analyze complex issues and make informed decisions independently.
• Collaborative skills to work with legal, underwriting, and other experts.
• Ability to communicate complex technical information clearly and deliver difficult messages.
• Proficient in claims systems and Microsoft Office Suite.
• Physical ability to perform field inspections, including travel, lifting up to 30 pounds, climbing, and working on roofs.
• Ability to work in fast-paced, changing, or noisy environments.