Sr Adjuster Field Service Claims - Manassas, VA

About the role

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Property Claims department is seeking a Senior Field Property Adjuster for the Virginia territories of Manassas, Winchester, and Fredericksburg. This is a remote Full-time/Exempt role with field investigations.

Responsibilities

• Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response.
• Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters.
• Escalate issues as needed.
• Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
• Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
• Ensure all claims activities comply with regulatory and company standards.
• Execute jurisdictional compliance requirements and support others in understanding regulatory obligations.
• Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed.
• Maintain awareness of fraud indicators and regulatory reporting obligations.
• Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency.
• Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. Lead cross-functional meetings and communicate complex information clearly to diverse audiences.
• Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency.
• Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII).
• Maintain comprehensive factual and organized claim records and prepare detailed reports summarizing findings and recommendations.
• Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes. Support training initiatives and contribute to the development of best practices and educational materials.
• Deliver empathetic, clear communication throughout the claims process. Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience.
• May represent the company in mediations, arbitrations, and trials.

Requirements

• Bachelor’s degree or equivalent experience with claim handling.
• Typically requires 5–10 years of adjusting experience.
• Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate.
• Strong working knowledge of applicable statues, regulations, case law, and third-party legal liability concepts.
• Skilled in negotiation and developing strategies to influence outcomes.
• Demonstrates sound judgment and decision-making, including litigation and compliance matters.
• Communicates clearly and effectively in both verbal and written formats across a variety of situations.

Qualifications

• Required to work on-site as needed.
• Ability to sit and/or stand for extended periods.
• Ability to work in a fast paced, changing or stressful environment.
• Ability to perform work in a noisy/loud work environment.
• Ability to perform work in adverse weather.

Skills

• Advanced investigation, evaluation, and negotiation skills.
• Technical expertise.
• Strong organizational and time management skills.
• Ability to collaborate with internal and external experts.
• Ability to quickly assess customer concerns and anticipate questions.
• Skilled in using claims systems and Microsoft Office Suite.
• Ability to use a personal computer and other standard office equipment.
• Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work.
• Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable.
• Ability to use a ladder safely to get on and off roofs and maintain balance while inspecting roofs.
• Ability to perform field work in adverse weather.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401K with a company match.
• Tuition reimbursement.
• Paid time off.
• Company paid holidays.
• Flexible work arrangements.
• Cultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only).

Pay

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards.

Schedule

This role is a remote Full-time/Exempt role with field investigations.