Sr Account Manager - Orlando

About the role

As a Sr Account Manager at Fiserv, you will have enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client, requiring an in-depth understanding of the client’s business, goals, strategies, and industry trends.

Responsibilities

• Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out the account plan.
• Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit.
• Provide various levels of reporting on accomplishments and in-process activities.
• Influence and work cross-functionally on critical initiatives including, but not limited to, incident response, process improvement, and development/maintenance of standard operating procedures.
• Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations.

Requirements

• High School Diploma or equivalent experience.
• 3+ years’ experience in customer service.
• Ability to travel up to 20%.
• Must be local to the Orlando area and willing to travel within that geography.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.

Preferred Qualifications

• Bachelor’s degree.
• Project Management experience.
• Enterprise problem prevention and resolution experience.
• Ability to make independent decisions, exercising good judgment and managing complex issues.