Sr. Account Manager

Key Responsibilities

• Build and maintain strong, trusted relationships with client stakeholders across multiple functions and levels.
• Serve as a primary day-to-day leadership contact for operational matters, escalations, and service delivery topics.
• Demonstrate professionalism, accountability, and responsiveness in all client interactions.
• Establish clear ways of working that improve communication, transparency, and partnership effectiveness.

Operational Excellence

• Lead day-to-day account operations to ensure all projects are delivered on time, within scope, and to agreed service levels.
• Oversee workflow prioritization, capacity planning, issue resolution, and execution consistency across the team.
• Drive continuous improvement initiatives that simplify processes, reduce friction, and improve service outcomes.
• Maintain strong governance across briefs, approvals, timelines, reporting, and operational controls.

Team Leadership

• Provide direction, coaching, and support to account team members and cross-functional partners.
• Create a culture of ownership, urgency, collaboration, and high standards.
• Ensure responsibilities are clearly defined and aligned to business priorities.
• Identify development opportunities and build bench strength across the team.

Strategic Partnership Support

• Support preparation and delivery of Quarterly Business Reviews, business updates, and executive presentations.
• Identify new opportunities, unmet client needs, and strategic solutions that leverage HH Global’s capabilities.
• Champion innovation, sustainability, and value-added ideas that deepen the client partnership.

Escalation & Problem Solving

• Act as a calm and effective escalation leader during urgent or sensitive situations.
• Diagnose root causes, align stakeholders, and implement sustainable corrective actions.
• Navigate ambiguity and competing priorities while maintaining client confidence.

Experience, Skills + Education

• Minimum 8+ years of experience in account management, client services, marketing operations, production, procurement, or related commercial environments.
• Proven success managing high-volume and/or highly complex client accounts.
• Strong experience leading teams and coordinating cross-functional resources.
• Demonstrated ability to build credibility with senior stakeholders and manage challenging client environments.
• Commercially astute with understanding of revenue, profitability, service models, and growth strategy.
• Excellent written, verbal, and presentation skills with executive presence.
• Strong analytical, organizational, and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced, changing environment.
• High proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams; Copilot preferred).

Company Benefits

• Healthcare, Dental, Vision Insurance.
• Short-term and long-term disability coverage.
• 401k with discretionary company match.
• 16 days of PTO with 9 company holidays + 3 floating holidays.

Pay

The US base salary range for this position is $110,000 to $125,000 annually. Actual compensation packages are based on a variety of factors that are unique to each candidate, including skill set, experience, education, certifications and work location.

Schedule

This position is expected to be based onsite or near-site to support regular in-person collaboration with client stakeholders and ensure strong partnership engagement.