SQA Lead (Point of Sale & Hospitality Tech)

About the role

This is not a standard "click-and-test" role. You will be a key player in a massive digital transformation, leading the quality validation for a multi-year global rollout of the PAR Brink POS ecosystem. Based in Louisville, Kentucky, you will work at the intersection of high-volume e-commerce and physical store operations, ensuring that technology enhances the experience for millions of customers and thousands of team members.

Responsibilities

• POS Transformation Leadership: Drive the testing strategy for the integration and deployment of PAR Brink POS and associated back-of-office systems.
• Omnichannel Validation: Ensure seamless synchronization between mobile/web ordering platforms, third-party delivery aggregators, and in-store kitchen display systems (KDS).
• Hardware Lab Oversight: Manage "Model Store" testing environments, validating physical hardware configurations (terminals, printers, payment devices) alongside software builds.
• Automation & Efficiency: Transition manual testing processes into robust automated frameworks to support a continuous deployment (CI/CD) environment.
• Defect Governance: Lead triage meetings with developers and business stakeholders to prioritize fixes based on operational impact and "dinner rush" stability.
• Strategic Reporting: Provide Pointwest and client leadership with clear, data-driven insights into release readiness and system health.

Requirements

• Experience: 7+ years in Software QA, with at least 3 years in a Lead role.
• PAR Expertise: Direct, hands-on experience with PAR (Brink or PixelPoint) systems is a mandatory requirement for this role.
• Industry Knowledge: Strong background in the Restaurant/Hospitality sector, specifically understanding kitchen workflows and transaction processing.
• Testing Stack: Proficiency in SQL for backend data verification. Experience with API Testing (Postman, SoapUI) and cloud-based environments (GCP preferred).
• Familiarity with automation tools such as Selenium, Appium, or Cypress.

Qualifications

• Education: Bachelor’s degree in Computer Science, IT, or equivalent professional experience.
• Operational Mindset: You understand that in the pizza/QSR world, system uptime is critical to store profitability.
• Leadership: Proven ability to manage a team of testers, often across multiple time zones or in hybrid environments.
• Communication: Ability to translate technical bugs into "business impact" for non-technical stakeholders.

Benefits

At Pointwest, we act as a bridge between top-tier talent and industry-leading enterprises. By joining this project, you will:

• Work on a high-visibility project that is a cornerstone of our client’s global strategy.
• Engage with a collaborative team that values innovation and "Shift Left" testing methodologies.
• Enjoy a competitive compensation structure with the stability of a long-term engagement.

Pay

Competitive compensation structure with the stability of a long-term engagement.

Schedule

Hybrid schedule based in Louisville, KY.