Sportsbook Ticket Writer - Full Time (Westgate LV)

About Us

At Caesars Digital, we set the standard in gaming. As part of Caesars Entertainment, the world’s premier gaming company with over 80 years of sports betting leadership, we are blazing the trail in digital innovation, customer experience, and industry excellence. Our guiding principle is that every team member should be treated like royalty because We Are All Caesars. From cutting-edge digital platforms like Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook to expanding our retail footprint and honoring the William Hill legacy, we’re building something extraordinary.

About the Role

Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and novice bettors, you will ensure everyone feels welcome at our sportsbook. As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make informed, responsible wagering decisions.

Responsibilities

• Provide top-tier customer service that encourages repeat visits.
• Adhere to all company and gaming control board rules and regulations.
• Become familiar with betting options and engage customers in conversations about them.
• Resolve customer disputes or complaints and escalate to a supervisor when needed.
• Work collaboratively with team members and leadership in a positive manner.
• Ensure all necessary paperwork and documentation is completed according to company policy and gaming control board standards.
• Perform other duties as assigned.

Requirements

• Flexible availability, including nights, weekends, and holidays.
• Basic computer knowledge (email, MS Excel, internet).
• Minimum of 1 year of cash handling experience in a work setting.
• High school diploma, GED, or equivalent (preferred).
• 21 years of age or older.
• Ability to pass a background check and obtain a gaming license from the Gaming Control Board.
• Strong customer service skills and professional demeanor.
• Excellent written and verbal communication skills.
• Ability to perform simple math and stand for extended periods.
• Capability to lift, pull, or push up to 25 lbs, and twist, bend, or reach without significant limitations.
• Commitment to adhering to all compliance requirements set by the company and Gaming Control Board.

Benefits

• Full-time employees are eligible for benefits (medical, dental, vision, etc.) after a waiting period.
• Flexible scheduling (nights, weekends, mornings, holidays, etc.).
• Advancement opportunities to grow a career with us.