Sportsbook Ticket Writer- Full Time (Stratosphere LV)
About the role
Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors,” you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
Responsibilities
- Provide a top-tier level of customer service that encourages customers to return repeatedly
- Adhere to all rules and regulations set forth by the company and gaming control board
- Become familiar with our betting options and engage customers in conversations about those options
- Resolve customer disputes/complaints and escalate to direct supervisor when needed
- Be a positive team member and work collaboratively with other team members and leadership
- Ensure all necessary paperwork/documentation is completed according to company policy and gaming control board standards
- Perform other duties as assigned
Requirements
- Flexible availability
- Basic computer knowledge (email, MS Excel, internet, etc.)
- Minimum of 1 year of cash handling experience in a work setting
- High school diploma, GED, or equivalent (preferred)
- 21 years of age or older
- Able to pass a background check
- Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary
- High level of customer service skills
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Professional demeanor
- Strong written and verbal communication skills
- Ability to perform simple math
- Commitment to adhering to all compliance requirements set by the company and Gaming Control Board
- Ability to stand for extended periods of time
- Ability to lift, pull, or push 25 lbs.
- Ability to write for extended periods of time
- Ability to twist, bend, or reach without significant limitations
Benefits
- Full-time employees eligible for benefits after a waiting period (medical, dental, vision, etc.)
- Flexible scheduling (nights, weekends, mornings, holidays, etc.)
- Advancement opportunities—grow a career with us
About Us
At Caesars Digital, we don’t just play the game—we set the standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience, and industry excellence. We believe every team member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. Join us and help shape the future of gaming.