Sportsbook Ticket Writer - Full Time (Nugget Casino Resort)
About the Role
Reporting to the Sportsbook Manager, you will be the face of our retail operation, providing a high level of customer service to both regulars and novice bettors, ensuring everyone feels welcome at our sportsbook(s). As an expert in our sports betting options, you will advise and answer customer questions to help them make informed, responsible decisions.
Why Join The Team
- Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)
- Flexible scheduling (nights, weekends, mornings, holidays, etc.)
- Advancement opportunities - grow your career with us!
Responsibilities
- Provide top-tier customer service that encourages repeat visits
- Adhere to company and gaming control board rules and regulations
- Become familiar with betting options and engage customers in conversations about them
- Resolve customer disputes/complaints and escalate when necessary
- Collaborate with team members and leadership
- Complete necessary paperwork/documentation per company policy and gaming control board standards
- Perform other duties as assigned
Qualifications
- Ability to provide exceptional customer service
- Knowledge of sports betting options and willingness to engage customers
- Strong teamwork and collaboration skills
- Attention to detail in completing paperwork/documentation
Additional Requirements
- Ability to stand for extended periods
- Ability to lift, pull, or push 25 lbs
- Ability to write for extended periods
- Ability to twist, bend, or reach with no significant boundaries
About Us
At Caesars Digital, we set the standard in digital innovation, customer experience, and industry excellence. As part of Caesars Entertainment, with over 80 years of sports betting leadership, we’re blazing the trail with cutting-edge platforms like Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook. We’re expanding our retail footprint, forging powerhouse partnerships, and building something extraordinary. Join us and be part of the Empire!