Sportsbook Ticket Writer- Full Time (LINQ Las Vegas)

About Us

At Caesars Digital, we set the standard in gaming. As part of Caesars Entertainment, a premier global gaming company with over 80 years of sports betting leadership, we are pioneering digital innovation, customer experience, and industry excellence. Our brands include Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook. We are expanding our retail footprint and continuing the William Hill legacy, building something extraordinary through powerhouse partnerships in sports and entertainment.

About the Role

Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and novice bettors, you will ensure everyone feels welcome at our sportsbook(s). As an expert in our sports betting options, you will advise and answer customer questions to help them make informed, responsible wagering decisions.

Responsibilities

• Provide top-tier customer service that encourages repeat visits.
• Adhere to all company and gaming control board rules and regulations.
• Become familiar with betting options and engage customers in conversations about them.
• Resolve customer disputes or complaints, escalating to a supervisor when needed.
• Maintain a positive, collaborative attitude with team members and leadership.
• Complete all necessary paperwork and documentation per company policy and gaming control board standards.
• Perform other duties as assigned.

Requirements

• Flexible availability, including nights, weekends, and holidays.
• Basic computer knowledge (email, MS Excel, internet).
• Minimum of 1 year of cash handling experience in a work setting.
• High school diploma, GED, or equivalent (preferred).
• 21 years of age or older.
• Ability to pass a background check and obtain a gaming license from the Gaming Control Board.
• Strong customer service skills and professional demeanor.
• Excellent written and verbal communication skills.
• Ability to perform simple math calculations.
• Commitment to adhering to all company and gaming control board compliance requirements.
• Ability to stand for extended periods.
• Ability to lift, pull, or push up to 25 lbs.
• Ability to write for extended periods.
• Ability to twist, bend, or reach without significant limitations.

Benefits

• Full-time employees are eligible for benefits (medical, dental, vision) after a waiting period.
• Flexible scheduling.
• Advancement opportunities to grow a career with us.