Sportsbook Ticket Writer Full Time (Hobey's Reno NV)

About Us

At Caesars Digital, we set the standard in gaming. As part of Caesars Entertainment, a premier global gaming company with over 80 years of sports betting leadership, we drive digital innovation, customer experience, and industry excellence. Our brands—Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook—lead the digital space, while our expanding retail footprint and William Hill legacy continue to grow. We believe every team member should be treated like royalty, delivering legendary service and unforgettable experiences.

About the role

Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and novice bettors, you will ensure everyone feels welcome. As an expert in our sports betting options, you will advise customers and answer questions to help them make informed, responsible wagering decisions.

Responsibilities

• Provide top-tier customer service that encourages repeat visits.
• Adhere to all company and gaming control board rules and regulations.
• Become familiar with betting options and engage customers in conversations about them.
• Resolve customer disputes or complaints, escalating to a supervisor when needed.
• Work collaboratively as a positive team member with colleagues and leadership.
• Complete all necessary paperwork and documentation per company policy and gaming control board standards.
• Perform other duties as assigned.

Requirements

• Flexible availability, including nights, weekends, and holidays.
• Basic computer knowledge (email, MS Excel, internet).
• Minimum of 1 year of cash handling experience.
• High school diploma, GED, or equivalent (preferred).
• 21 years of age or older.
• Ability to pass a background check and obtain a gaming license from the Gaming Control Board.
• Strong customer service skills and professional demeanor.
• Excellent written and verbal communication skills.
• Ability to perform simple math calculations.
• Commitment to adhering to all compliance requirements set by the company and Gaming Control Board.
• Ability to stand for extended periods and lift, pull, or push up to 25 lbs.
• Ability to write for extended periods and perform movements such as twisting, bending, or reaching.

Benefits

• Full-time employees eligible for benefits after a waiting period (medical, dental, vision, etc.).
• Flexible scheduling.
• Advancement opportunities to grow a career with us.