Sportsbook Supervisor - Full Time (Rio)

Responsibilities

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

Qualifications

• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Strong communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering a high level of customer service
• 2+ years of experience working for a retail Sports Book as a Ticket Writer or Supervisor is highly preferred

About the Role

Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors,” you will ensure everyone is made to feel welcome at our sports book(s).

Additional Requirements

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs
• Must be able to write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries
• This position may be exposed to a smoke-filled environment