Sportsbook Supervisor - Full Time (Grand Sierra Resort)

About the role

Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a Sportsbook Supervisor at the Rio Casino in Las Vegas, NV. Reporting to the Sportsbook Manager, you will be the face of our retail operation, providing a high level of customer service to both regulars and novice bettors. As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make informed, responsible decisions with their sports wagering.

Responsibilities

• Help the Book Manager become aware of operational information to maximize the profitability of the sports book
• Manage the operational cost of the sports book, focusing on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff operates in compliance with all company and state gaming agency rules and regulations

Requirements

• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Strong communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering a high level of customer service
• 2+ years of experience working for a retail Sports Book as a Ticket Writer or Supervisor is highly preferred

Additional Requirements

• Must be able to stand for extended periods of time
• Must be able to lift, pull, or push 25 lbs
• Must be able to write for extended periods of time
• Must be able to twist, bend, or reach with no significant boundaries
• This position may be exposed to a smoke-filled environment

About Us

At Caesars Digital, we don’t just play the game — we set the standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience, and industry excellence. We believe every team member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary.