Sportsbook Kiosk Supervisor- Full-Time-( Las Vegas, NV)

Job Description Reports to the Director/Area Manager, you will be the face of our DC Remote Kiosk operations. By providing a high level of customer service, to both retail owners and customers you will ensure everyone is made to feel welcome. Responsibilities Review kiosk transactions and images at over 40 locationsComplete AML transactions for over 40 locationsCall retail partners daily to check in and ensure all their business needs are being metRespond and manage the Caesars Lottery email inboxCommunicate with Caesars Field Service Technicians to ensure all technical and hardware issues are fixed in a timely mannerHandle escalated customer complaints/issues as neededEnsure marketing signage is provided and installed properly at over 40 locationsPeriodically visit the lottery retailers to meet with store owners Qualifications Prior work experience in a sports book is highly preferredAbility to motivate, lead, and mentor staff members or retailersStrong communication skills, both written and verbalProfessional appearance and demeanorSelf-starter attitude who shows initiativeCommitted to delivering a high level of customer service Additional Requirements Must be 21 and olderMust be able to obtail Gaming LicenseMust be able to stand for extended periods of time. Must be able to lift, pull or push 25 lbs.Must be able write for extended periods of time.Must be able to twist, bend or reach with no significant boundaries.This position may be exposed to a smoke-filled environment About Us At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.