Sports Venue Guest Services & Events Team Member - Iron Peak Sports & Events

Primary Responsibilities

• Greet guests and provide information and wayfinding as needed
• Provide courteous and friendly first-in-class service to all guests
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Record waivers and event information
• Record event scores (tournaments/leagues) and print game sheets on a daily basis
• Maintain confidentiality and discretion with guest and Team Member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned

Parking Attendants

• Direct facility traffic
• Collect fees and monitor parking passes
• Barricade organization
• Facilitate disabled access
• Report suspicious behavior

Events

• Aid in scheduling and coordinating facility events and parties
• Ensure all event details are executed as planned and tracked with detail invoices created, payment collected, supplies ordered, waivers collected, food orders, party bags, etc.
• Communicate clearly and timely with Management and staff to ensure proper setup, coordination of activities, and cleanup all events
• Maintain inventory system
• Adhere to event manual for processes, procedures, curriculum, and standards
• Maintain guest satisfaction and a high level of service via timely and clear communication regarding Transportation and Logistics and details
• Aid in community field marketing efforts toward program growth
• Carefully coordinate with Business Development & Events Director to make sure event bookings are entered and invoiced in POS platform, and any changes are updated accordingly
• Refresh and distribute event flyers in facility, and cross market as appropriate
• Support social marketing strategy to ensure optimal event promotion

Birthday Party Coordinator

• Develop, sell, and up-sell birthday packages and promotions on-site and within field marketing efforts
• Organize party plans and communicate with clients through planning process
• Book parties within space optimization
• Assign a safe ratio of coaches and staff to each party
• Communicate with party staff and outside vendors
• Order and maintain party supplies and materials
• Respond to guest concerns, suggestions, and complaints in a timely, professional, and consistent manner
• Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic, and helpful attitude