Sports and Entertainment Event Tech (part time)

Job Summary

The Sports & Entertainment Technology Team provides support for the Detroit Red Wings, Detroit Tigers, Detroit Pistons (venue), and 313 Presents. This support spans multiple venues, including Pine Knob, Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, Fox Theatre, Comerica Park, and Little Caesars Arena. Along with campuses in Lakeland, Florida, and the Dominican Republic.

Key Responsibilities

• On-site support across all venues, events, and teams affiliated with Ilitch Sports & Entertainment
• Performing daily venue checklists, technology conversion, between sports and concert events
• Setting up, supporting, and tearing down NBA-required technology
• Working within the service desk queue to resolve issues efficiently
• Supporting project initiatives and venue technology upgrades
• Collaborating with IT and operational partners across sports, broadcast, and venue operations
• Supporting various venue technologies, applications, and corporate users and visiting guests
• Affixing and removing Ethernet cable as needed on a per-show basis
• Maintaining a sense of urgency and being self-starting
• Multi-tasking and remaining organized while monitoring multiple support channels and service desk tools

Supplemental Job Functions

• Monitoring incoming requests across multiple channels, including phones, Slack, Microsoft Teams, and the ServiceNow service desk
• Supporting deployment activities such as workstation setups, hardware rollouts, and technology refresh projects
• Performs other duties as assigned

Required Knowledge, Skills And Abilities

• 2-years of higher education completed, or equivalent experience
• 1 year working in a technology support role, or higher education and certifications
• A+, Net+, certifications or equivalent experience
• Demonstrates excellent customer service skills
• Experience in a customer service role is a plus
• Ability to troubleshoot network connectivity, and communicate with network engineering team to resolve issues
• Proficient with Windows 10 & 11, MacOS, and mobile OS (Android & iOS)
• Strong understanding of computer hardware
• Well-versed in computer peripherals and connector types
• Ability to troubleshoot issues independently & within a team support structure
• Operates with a sense of urgency and is self-starting
• Strong work ethic and willingness to get the job done

Preferred Knowledge, Skills And Abilities

• Sports & Entertainment, Venue Industry Experience
• Event AV, Broadcast, or Live Production technology experience or knowledge
• Experience working in live events even non-technical
• Networking fundamentals and OSI model familiarity