Spira Care Scheduler
Job Description
The Spira Care Scheduler is an active participant in the Spira Care experience. They are the first interaction that some members will have with Spira Care. They are responsible for answering member phone calls, scheduling appropriate appointments, and routing calls to the correct care teams as members need. This team provides excellent customer service by making sure the members’ needs are met during every interaction.
Spira Care was designed with our patients at the center of their Care Teams. This collaborative, patient-centered approach to primary care offers patients a one-of-a-kind healthcare experience and offers healthcare professionals an opportunity to really see the impact they can make in their patients’ lives.
Qualifications
- High School Diploma
- 1 year of Healthcare or Customer Service Experience
- Phone experience required
- Interest in pursuing a career in Customer Service
- Ability to work effectively in a fast-paced environment with competing priorities
- Advanced keyboarding skills
- Intermediate knowledge of Microsoft Windows
- Ability to work with a variety of member tools/applications used to access and document health and insurance information and support member interactions of various communication channels (phone, in-person, chat, email, etc.)
- Spira Care has specific vaccination requirements as a condition of employment. You must be able to comply with this condition of employment with or without reasonable accommodation based on a sincerely held religious belief or a disability.
Benefits
Some of our offerings include: Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute Annual incentive bonus plan based on company achievement of goalsTime away from work including paid holidays, paid time off and volunteer time offProfessional development courses, mentorship opportunities, and tuition reimbursement programPaid parental leave and adoption leave with adoption financial assistanceEmployee discount program