Speech, Language and Hearing Clinic Office Manager

Position Title

The Clinic Office Manager is the initial contact with clients entering the Clinic for appointments. The Clinic Office Manager is also responsible for: intake of hearing aids needing repair, managing accounts receivable and payable, weekly deposits, use of the credit card charge system, tracking in and out costs of hearing aid purchase and repairs, scheduling audiology appointments, scheduling speech and language assessments, management of correspondence with current and future clients, use of electronic medical records system, submitting prior authorizations through insurance and managing use of paid parking permits for clients.

Key Job Responsibilities

• Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring
• Serves as the primary contact and subject matter expert for specified program policies and procedures
• Aids in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports
• Schedules logistics and secures or distributes resources for program meetings, department events, conferences, and travel
• Identifies opportunities for program improvements and makes recommendations to the appropriate entities
• Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff

Department

College of Professional Studies

Compensation

$21.63-$22.68 hourly, based on qualifications and experience

Required Qualifications

• High School Diploma or Equivalent
• Minimum three years working in a medical office or medical facility with related work experience in the areas of accounts payable, accounts receivable, and/or medical billing services

Preferred Qualifications

• Experience working with electronic medical record/practice management system or accounting system
• Experience working with ICD-10 and CPT coding
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong organizational skills
• Ability to work independently with limited direction
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal skills

Terms Of Employment

Full-time (1.0 FTE) non-exempt hourly university staff position.