Specialty Testing Billing Customer Service Support Representative II– Remote

About the role

Labcorp Specialty Testing Billing team has an exciting career opportunity for a Customer Service Support Representative. Representative II serves as a frontline contact for patients, provider offices, and insurance carriers by handling inbound and outbound calls related to patient accounts and billing inquiries. This role is responsible for resolving open patient accounts receivable, addressing customer questions, and assisting patients with payment options, including the initiation of payment plans for outstanding balances. The position requires routine use of multiple systems and resources to efficiently research and resolve issues in real time while maintaining established performance and quality standards. The representative is expected to develop proficiency in role responsibilities through successful completion of a structured training program and ongoing application of learned processes within a fast‑paced customer service environment.

Responsibilities

• Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers.
• Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Ability to become proficient with processes after completing a structured training program.

Minimum Qualifications

• High School Diploma or GED equivalent.
• 2 years or more customer service experience.

Preferred Qualifications

• 2 years or more call center experience or healthcare-related customer service.
• 2 years or more medical billing, insurance claims, and explanation of benefits (EOB).
• 2 years or more patient billing.
• Experience in genetics, women's health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes.
• Experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement, including Medicare and Medicaid payers.
• Ability to explain complex women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy.
• Helps establish protocols and procedures; cross-functional collaboration.
• Bilingual English/Spanish capability.

Skills And Competencies

• Strong verbal and written communication skills.
• Work and learn in a fast-paced environment.
• Attention to detail and organizational skills.
• Team-oriented mindset with the ability to work independently.
• Navigate multiple computer screens and applications.
• Alpha-Numeric data entry proficiency.
• Explain billing or account information clearly and professionally.
• Energetic, passionate customer service.
• Customer‑focused problem solving and resolution skills.
• Adherence to confidentiality, privacy, and regulatory compliance requirements.

Schedule

Monday-Friday 9:30-06:00 PM EST

Pay

$19.00-22.00

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.