Specialty Services Coord

About the role

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. The Specialty Services Coordinator serves as a faculty liaison and assists with coordinating patient care with faculty, patients and families, advanced practice professionals and nurses, Heart Center and/or other specialty team members, and other appropriate personnel.

Responsibilities

• Coordinates scheduling with Cardiology Faculty, surgeons, patients and families, or Heart Center team members (routine, complex, combo, add-on, and reschedule surgical cases).
• Serves as a liaison between the Cardiology faculty surgeons, Heart Center team, advanced practice professionals and nurses, and patients and families pre and post surgery.
• Verifies patient’s insurance coverage to ensure necessary procedures are covered by an individual’s plan.
• Partners with Admitting staff for surgical pre-authorizations, and patient financial services as appropriate.
• Documents and maintains patient data in patient health record.
• Oversees all process improvement efforts, including the creation of new process workflows, related to Heart Center scheduling.
• Provides in-person scheduling support for Cardiology faculty and patients and families during clinic appointments.
• Serves as a liaison between the Cardiology faculty, Ambulatory Services, advanced practice professionals and nurses, and patients and families pre and post clinic appointments.
• Provides customer service support to the department. Answers, triages, and resolves inbound patient, family, and departmental phone calls.
• Works with patient families and care teams to coordinate information on patient grievances and resolve customer service complaints.

Requirements

• At least 3 years experience in surgery scheduling, insurance verification, and insurance authorization required.
• High school diploma or GED required.
• Two-year Associate's degree or equivalent experience preferred.

Benefits

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure.
• Paid Parental Leave (up to 12 weeks).
• Caregiver Leave.
• Adoption and surrogacy reimbursement.

Schedule

Monday through Friday, 8:00 AM to 4:30 PM.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.